Detail-oriented and certified Salesforce QA Professional with 3.5+ years of experience in Salesforce CRM, passionate about ensuring high-quality enterprise applications through rigorous testing and automation. Seeking a dynamic QA role to contribute to innovative Salesforce projects, while continuing to expand domain knowledge and deliver business-driven results.
3.5+ years of hands-on experience in Salesforce CRM testing and administration. Strong functional knowledge of Sales Cloud and Service Cloud implementations. Skilled in creating and testing Custom Objects, Fields, Relationships (Lookup & Master-Detail), and Page Layouts. Expertise in Salesforce declarative tools: Flows, Validation Rules, Workflow Rules, and Approval Processes. Proficient in Lightning Experience, App Builder, Visualforce, and Lightning Components. Adept at integration testing using tools like Postman and Workbench; experience in third-party API validations. Experience in Agile methodology, user story analysis, and test case design using JIRA. Worked with Zephyr Scale for test case execution and Jira tool for defect tracking. Strong understanding of the SDLC, UAT, Regression, and Functional Testing. Excellent communicator with a problem-solving mindset and teamwork skills.