Open To Work
NEHA YADAV
Mandi
Summary
Reliable and customer-centric approach with a positive attitude helps me build an excellent rapport with the client. Understanding the difficult parts of a process and comprehending it for easier understanding is my forte. I have a diverse experience in real estate sector (US and India) and further, I intend to expand my learnings of operations and its related processes in an organization that propels me to be better to yield constructive outcomes for all.
Overview
7
7
years of professional experience
8058
8058
years of post-secondary education
Work History
Process Associate
GREYSTAR SERVICES INDIA
Mohali
11.2023 - 12.2025
- Handling a dedicated shared inbox fully from indexation/tagging to answering queries.
- Administration of the process documents within the SOP.
- Aligning SOPs with latest changes/updates.
- Researching data for possible cause of errors in the process data.
- Fixing errors within the different systems/SharePoint files used in the process.
- Shooting emails for confirmation on data to onsite parties.
- Coordination with different stakeholders involved in the process including the direct stakeholders who align work.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
CRM Executive
GODREJ PROPERTIES LIMITED
Pune
09.2021 - 10.2023
- Onboarding of newly booked customers through calls, emails and WhatsApp texts ensuring SPOC post sales.
- Collections from customers after registration to meet the AOP collection target.
- NPS- Ensuring smooth customer engagement to build high net promoter scores for the company to create a better BI.
- Escalations and query handling through effective communication & feasible resolutions.
- Registrations- Complying to RERA guidelines for post sales collections by meeting internal registration targets.
- Liaising for collection and registration with external stakeholders such as bankers, advocate team & the various channel partners.
Sales Executive
ASHIANA HOUSING LIMITED
Jaipur
08.2019 - 11.2020
- Generation of leads through reference, various corporate activities and managing prospects data in Salesforce for sales forecasting.
- NPS- Ensuring smooth customer engagement to build high net promoter scores for the company to create a better BI.
- Escalations and query handling through effective communication & feasible resolutions.
- Registrations- Complying to RERA guidelines for post sales collections by meeting internal registration targets.
- Liaising for collection and registration with external stakeholders such as bankers, advocate team & the various channel partners.
Customer Relationship Officer
TOMMY HILFIGER
New Delhi
01.2019 - 07.2019
- Management of day-to-day store operations ranging from sales to visual merchandising, inventory management and billing.
- Achievement of assigned sales target through customer retention.
Education
MBA - Marketing & HR
Doon Business School
DehradunB.Tech - IT
University Institute of Information Technology, HPU
Shimla10+2 -
Mahavir Public School
Sunder Nagar, Himachal PradeshClass 10 -
St. Mary's High School
Sunder Nagar, Himachal PradeshSkills
- Excellent written & verbal communication
- Problem solving
- Attention to detail
- Strong interpersonal skills
- Comprehension skills
- Process efficiency
- Proficient email writing
- Research
- Creating SOPs
- Data cleanup
- Microsoft Office
- Real Page Onesite
- Yardi
- Entrata
- Salesforce
- Excellent team player
- Query resolution
- Stakeholder management
- Effective communication
Accomplishments
- Transitioned one of the toughest processes at Greystar from the USA to Greystar India Office
- Best NPS in Quarterly competition in Q2 for FY 22-23 at GPL
- Best project award for Godrej Sky Greens for H1 at Be Live Awards, Goa
- Best sales team for FY 19-20 with overall sales contribution worth 12 Cr for Ashiana Housing Ltd
- 2nd highest PAN India invoice worth 2 lacs in a day at Tommy Hilfiger kids store in FY 19-20
Hobbies and Interests
- Traveling
- Psychology
- Music
References
- Satish Kumar, +91 62399 38147, Reporting Manager at Greystar Services India
- Ashish Dewale, +91 98211 54035, Reporting Manager at GPL
- Kanwar Singh Jamwal, +91 70142 52402, Reporting Manager at Ashiana Housing Ltd
Languages
English
First Language
Hindi
Proficient
C2
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
₹900000/yr - ₹1100000/yrTimeline
Process Associate
GREYSTAR SERVICES INDIA
11.2023 - 12.2025
CRM Executive
GODREJ PROPERTIES LIMITED
09.2021 - 10.2023
Sales Executive
ASHIANA HOUSING LIMITED
08.2019 - 11.2020
Customer Relationship Officer
TOMMY HILFIGER
01.2019 - 07.2019
MBA - Marketing & HR
Doon Business School
B.Tech - IT
University Institute of Information Technology, HPU
10+2 -
Mahavir Public School
Class 10 -
St. Mary's High School