Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic
Neha Zood

Neha Zood

karnal

Summary

Operations professional with extensive experience in government panels and TPAs, specializing in operational efficiency and interdepartmental communication. Expertise in data analysis and patient counseling has led to significant enhancements in service delivery and compliance. Proven ability to drive improvements in workflow and patient interactions, resulting in optimized healthcare processes and better outcomes.

Overview

7
7
years of professional experience

Work History

Deputy Manager of Operations

Arpana hospital
KARNAL
03.2024 - Current
  • Coordinated interdepartmental communication to enhance operational efficiency.
  • Assisted in managing daily tasks and workflows to ensure smooth operations.
  • Provided administrative support to streamline office processes and improve productivity.
  • Facilitated daily patient interactions, contributing to team objectives.
  • Monitored updates across all panels for accuracy and compliance.
  • Collaborated on Ayushman Bharat portal initiatives to support healthcare access.

Assistant Manager Operations, Pharmacy Auditor

Park Hospital
KARNAL
01.2019 - 02.2024
  • Provided patient counseling to enhance adherence and understanding.
  • Updated daily payment records to ensure accurate financial tracking.
  • Managed deduction processes to resolve billing discrepancies efficiently.
  • Analyzed monthly pharmacy volume management data for performance insights.
  • Handled claim arbitration for specific panels to expedite reimbursement.
  • Maintained comprehensive data for review requests to support auditing processes.
  • Reviewed invoices and bills for medicines daily to verify accuracy.
  • Tracked total medicine consumption monthly, including high-cost antibiotics and medications.

Internship in Administration, Operations and Quali

Fortis Memorial Research and institute
Gurugram
09.2018 - 01.2019
  • Calculated turnaround times for admissions and discharges of patients.
  • Managed appointment scheduling and minimized waiting times effectively.
  • Conducted data audits for Fortis Operating System to ensure accuracy.
  • Coordinated patient care activities to enhance service delivery.
  • Performed audits for discharge and live patient files.
  • Analyzed turnaround times for X-Ray, MRI, CT, and USG procedures.
  • Executed file audits for Medical Record Department to maintain compliance.
  • Completed Surgical Safety Checklist audits to uphold procedural standards.

Education

Mini MBA (Graduate Management Training Program) -

Primordal Centre of Excellence
Gurugram

Msc Computer Science -

Kurukshetra University
Kurukshetra

Bachelor of Computer Applications -

Kurukshetra University
Karnal

12th (Non Medical) -

Guru Harkrishan Public School
Karnal

10th -

Kendriya Vidyalaya
Sunjuwan, Jammu

Skills

  • Operational efficiency
  • Interdepartmental communication
  • Data analysis
  • Regulatory compliance
  • Patient counseling
  • Financial tracking
  • Problem solving

Affiliations

Presentation on women empowerment on September 2014

Presentation on seizure disorder in children

Group project on setting up a medical store

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Deputy Manager of Operations

Arpana hospital
03.2024 - Current

Assistant Manager Operations, Pharmacy Auditor

Park Hospital
01.2019 - 02.2024

Internship in Administration, Operations and Quali

Fortis Memorial Research and institute
09.2018 - 01.2019

Mini MBA (Graduate Management Training Program) -

Primordal Centre of Excellence

Msc Computer Science -

Kurukshetra University

Bachelor of Computer Applications -

Kurukshetra University

12th (Non Medical) -

Guru Harkrishan Public School

10th -

Kendriya Vidyalaya

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Neha Zood