Neha Satish Khatri

• initiation of Project:- Coordination project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
• Understanding Client Requirements: Thoroughly grasp and document the client's needs and expectations for the project.
• Preparing BOQ (Bill of Quantities): Create a detailed list of all the materials, parts, and labour needed to complete the project, including cost estimates.
• Infrastructure Setup: Arrange and configure necessary infrastructure according to project requirements, ensuring readiness for development and deployment phases.
• Highlighting Risks: Identify potential risks that could impact project delivery or quality and develop strategies to mitigate them.
• Communication and Milestone Updates: Maintain regular communication with stakeholders and team members, providing updates on project progress and achieving milestones.
• UAT (User Acceptance Testing): Coordinate and conduct testing with end-users to ensure the final product meets their requirements and expectations.
• Deployment: Manage the transition of the project from development to live operation, ensuring a smooth deployment process.
• Project Closure: Successfully conclude the project within scheduled timelines, ensuring all deliverables are met and stakeholders are satisfied with the outcome.

· Project Management: Developed comprehensive project plans, allocated resources effectively, and established clear timelines to ensure successful project completion.

· Scrum Framework Implementation: Facilitated the adoption and consistent application of Scrum principles, practices, and processes within the team and organization.

· Team Facilitation: Guided and coached the Scrum team on how to use Agile/Scrum practices and encouraged self-organization and cross-functionality.

· Daily Stand-ups: Organized and facilitated daily stand-up meetings, ensuring they were focused, time-boxed, and effective for quick issue resolution and progress updates.

· Sprint Planning: Led sprint planning sessions, collaborated with the team to define sprint goals, and helped prioritize tasks to meet commitments.

· Sprint Reviews and Retrospectives: Organized and facilitated sprint reviews to demonstrate completed work to stakeholders and retrospectives to identify areas for improvement and implement changes.

· Metrics Tracking: Monitored team performance metrics, such as velocity and burndown charts, to ensure transparency and predictability of delivery.

· Stakeholder Communication: Facilitated communication and collaboration among stakeholders, product owners, and development teams to ensure alignment and consensus on project goals and deliverables.· Continuous Improvement: Promoted a culture of continuous improvement within the team and organization, fostering an environment where Agile principles were embraced and valued.

· Software Quality Assurance: Identified and assessed software bugs, providing detailed reports and recommending solutions to development teams.

· Test Case Development: Designed and optimized test cases for manual software testing, ensuring thorough coverage and effective bug detection.

· Security Testing: Conducted stress testing on security fixes and patches to enhance system resilience and mitigate vulnerabilities.

· Cross-functional Collaboration: Coordinated with multiple teams to troubleshoot issues, streamline processes, and enhance software testing and automation effectiveness..

· Testing Coordination: Collaborated on planned tests and handled time-sensitive ad hoc requests, ensuring timely and effective resolution.

· Regression Testing: Verified application features and conducted regression tests, ensuring new developments met acceptance criteria and maintained system integrity.

· Change Management: Followed rigorous change management processes for updates and upgrades to applications, databases, and operating systems, ensuring minimal disruption to operations.

• Customer Service Excellence: Actively listened to and addressed customer concerns promptly, escalating complex issues as needed to ensure customer satisfaction.
• Administrative Proficiency: Utilized Microsoft Word and other software tools to create documents and communications efficiently.
• Reliability and Attendance: Maintained outstanding attendance and punctuality, consistently delivering reliable performance.
• Problem Solving and Operations Improvement: Resolved issues, improved operational efficiency, and enhanced service delivery.
• Data Management: Created and maintained spreadsheets in Microsoft Excel for comprehensive reporting on a daily, weekly, and monthly basis.
• Collaborative Customer Engagement: Collaborated with customers to understand their needs and provide exceptional service, significantly enhancing customer satisfaction.
• Onboarding Support: Facilitated the onboarding process for new temporary employees by entering their information into systems accurately and efficiently.

• Working with Operations as Team leader for VTM Process in Intelenet Global Services [Nov’09 –Apr’11]
• Worked in Avon F&A as a support in WNS [Jan’9- Sep’9]
• Working with Operations as Inbound & out bound Agents for the Barclays Credit Card India. [Nov’07- Jan’09]
• Working in School as Computer Teacher [June’03- Nov’07]