Neha Bhanu Sayyad

• Provided end-to-end technical support for website hosting, domain names, SSL certificates, DNS records, and email hosting.
• Managed and optimized WordPress websites with a focus on SEO best practices, including title/meta tag optimization, image alt-text, and internal linking.
• Conducted SEO keyword research and implemented relevant terms across website content and blog posts to enhance organic visibility.
• Installed and configured SEO plugins such as Yoast SEO and Rank Math to improve on-page performance and indexing.
• Handled technical SEO tasks such as 301 redirects, canonical tags, and sitemap submission in Google Search Console.
• Improved website loading speed by troubleshooting plugins, caching, and optimizing images—enhancing both user experience and SEO rankings.
• Resolved website downtime, plugin/theme conflicts, and server-related issues.
• Contributed to traffic growth and lead generation through SEO-enhanced content and website updates.
• Collaborated with sales and marketing teams to support SEO-friendly landing pages for campaigns.
• Maintained up-to-date CRM records in Salesforce and HubSpot; tracked all sales and support activities.

Resolved customer complaints and inquiries efficiently to enhance satisfaction.
Assisted in completing KYC for savings and credit card accounts.
Supported training initiatives to elevate staff knowledge and performance.
Collaborated with teams for on-ground support during customer interactions.
Provided carry-out service to customers upon transaction completion.
Exceeded expectations in addressing customer issues through proactive solutions.