NEHA DHIMAN
Kharar
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
7
7
years of professional experience
4028
4028
years of post-secondary education
Work History
Receptionist Cum Office Co-ordinator
Techno Medical Services Pvt Ltd
Mohali
11.2019 - 11.2025
- Manage and archive quality documentation and participate in internal and external quality audits
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Track daily activities in [Software] for consistent reporting.
- Monitor employees and guests to prevent [Action].
- Updated office files daily and kept records organized.
- Managing retail stock levels with expert handling of back-end inventory, keeping optimal levels to meet expected customer needs.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained computer and physical filling systems.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and taxing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Responded to Inquiries from callers seeking information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting answered general questions, gathered nature of visit and directed to specific offices.
- Tracked important information in software spreadsheets and ran reports or generated graphs using data.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Improved appointment scheduling system reducing wait times and increasing client satisfaction.
- Managed front desk operations and greeted visitors warmly.
- Answered multi-line phone system and directed calls efficiently.
- Scheduled appointments and coordinated meetings for staff members.
- Maintained office supplies inventory and placed orders as needed.
- Collaborated with medical professionals to ensure timely patient check-ins.
- Handled patient inquiries and provided information on services offered.
- Organized and maintained filing systems for patient records securely.
- Assisted in preparing documents and reports for administrative meetings.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Developed and maintained a filing system for essential documents, improving office organization.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained office equipment by coordinating repairs and servicing as needed.
- Managed office inventory and placed new supply orders.
Telecaller
Gopal International Carrier and Services
Mohali
10.2018 - 08.2019
- Called prospective customers in designated market area to quality leads.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Worked well with automatic computer dialing and proprietary software to manage daily calls loads.
- Responded to prospects questions with persuasive communication skills and in-depth knowledge of available products and services.
- Educated customers about product or service offerings meeting individual needs.
- Resolved customer complaints by escalating calls to proper department.
Education
Bachelor of Arts -
Post Graduate Government college for Girls
ChandigarhGovernment Model Senior Secondary School Sector 37 B
CHANDIGARH, IndiaMontessori Public High School
Balongi Mohali, IndiaSkills
- Customer Service
- Problem Solving
- Spreadsheet tracking
- Billing and Invoicing
- Multitasking
- Documentation and Reporting
- Schedule Appointments
- Time management abilities
- Multitasking Abilities
- Office coordination
- Communication skills
- Data entry
- Reception desk management
Hobbies and Interests
- Music
- Sports - Badminton
- Travelling
- Writing
Personal Information
- Date of Birth: 12/04/96
- Gender: Female
- Nationality: India
- Marital Status: Married
Languages
English
Elementary
A2
Hindi
Proficient
C2
Punjabi
Proficient
C2
Timeline
Receptionist Cum Office Co-ordinator
Techno Medical Services Pvt Ltd
11.2019 - 11.2025
Telecaller
Gopal International Carrier and Services
10.2018 - 08.2019
Bachelor of Arts -
Post Graduate Government college for Girls
Government Model Senior Secondary School Sector 37 B
Montessori Public High School