Neha Goel

· Directed and oversaw operations, managing a volume of over 1000 surgeries monthly

· Strategized innovative approaches for Patient Care Planning and spearheaded the implementation of new Clinical Care models.

· Developed and executed performance improvement strategies to enhance operational efficiency and patient outcomes.

· Led and mentored teams in continuous improvement initiatives, fostering a culture of collaboration and problem-solving.

· Successfully integrated with other units of the network to ensure seamless teamwork and alignment for service excellence.

· Played a pivotal role in the commissioning of a new hospital building, ensuring smooth and efficient operations from inception to execution.

· Spearheaded Clinical and Non-Clinical Operations with full P&L accountability.

· Oversaw end-to-end commissioning at the project level, ensuring seamless operationalization of the unit.

· Managed budgeting and expense control for both medical and non-medical operations.

· Responsible for establishing and maintaining relationships with consultants and visiting consultants associations.

· Coordinated the onboarding and commissioning of all outsourced agencies

· Implemented internal and external branding initiatives to enhance visibility and reputation.

· Orchestrated the commissioning and operationalization of a new hospital in Noida.

· Held full P&L accountability for operational performance.

· Oversaw the establishment and management of consultant and visiting consultant associations.

· Managed vendor and outsourced associations to ensure operational efficiency.

· Implemented internal and external branding initiatives, alongside unit-level business development activities.

· Conducted independent consulting and freelancing projects in Mumbai.

· Led diverse projects encompassing mergers & acquisitions, healthcare product specialty planning, pricing, business modeling, joint ventures planning, and functional analysis.

· Provided strategic insights and solutions tailored to meet the unique needs of clients across various stages of project development.

· Spearheaded sales and revenue generation efforts for the corporate vertical.

· Established and managed a system-driven sales setup to acquire key corporate clients, including large to medium corporates and PSUs.

· Led relationship-building initiatives with corporate customers, conducting campaigns, and health camps to foster business growth.

· Directly managed corporate clients as a Key Account Manager, ensuring their satisfaction and retention.

· Identified, listed, and mapped key accounts to the assigned center/geography, designing strategies to acquire them through various health plans/programs and corporate product portfolios.

· Motivated and trained the team to achieve targets, implementing new ideas and strategies to enhance performance.

· Prepared and delivered proposals, demonstrations, and presentations to key decision-makers in corporate organizations.

· Organized activities at corporate and PSU venues, including awareness programs, poster campaigns, health talks, and retail health check camps at societies.

· Developed and nurtured new markets, providing client support and coordination activities.

· Maintained up-to-date knowledge on products and services offered by the company and competitors, effectively addressing sales objections related to pricing and packaging.

· Implemented operational efficiency and resource optimization strategies, successfully executing 4 projects across different locations.

· Managed projects in Bangalore (750 beds), Rajkot (200 beds) (Charity organization JV), Nagpur (150 beds), and Bhavnagar (120 beds), from the development of business plans to execution.

· Formulated business plans and pricing strategies based on market potential, including for locations in North India such as Lucknow, Varanasi, Yamunanagar, Kota, Bhiwadi, Ludhiana, Jalandhar, Agra, Bareilly, Delhi, and Noida.

· Conducted surveillance of hospitals to identify gaps and ensure compliance with accreditation standards.

· Coordinated, analyzed, and planned operations for all new group hospitals, engaging with hospital heads of all operating units.

· Prepared hospital staff for final assessments or surveillance from accreditation authorities.

· Led the hiring process for key startup teams of doctors, defining their engagement models and ensuring optimal staffing levels.