Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Personal Details
Timeline

Neha K Lal

Noida

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Marketing Associate

Certbuddy
Noida
02.2023 - Current
  • Developed and implemented marketing campaigns to increase product awareness.
  • Created content for various digital channels, including websites and social media platforms.
  • Analyzed customer insights data to optimize customer engagement strategies.
  • Developed email campaigns to engage customers and generate leads.

Customer Service Associate

Foreverkidz
Noida
09.2021 - 10.2022
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Answered phone calls from customers promptly and courteously.
  • Maintained knowledge of current sales promotions and new product releases.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.

Branch Relationship Executive

Bank of baroda
Noida
05.2018 - 02.2020
  • Assisted customers with opening and closing accounts, as well as maintenance of existing accounts.
  • Provided advice to customers on banking products and services.
  • Performed customer service duties such as responding to inquiries, resolving disputes, and processing transactions.
  • Developed and maintained relationships with customers by providing excellent service and support.
  • Analyzed customer needs and identified solutions that would meet their financial objectives.
  • Trained new employees in operational procedures and policies.
  • Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads

Admin Executive

EYL
Noida
08.2015 - 02.2018
  • Organized and facilitated regular meetings with senior management teams.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with other departments in the organization to develop strategic plans.

Education

Bachelor of Science -

Agra University, Mainpuri
07.2015

Skills

  • Marketing
  • Scheduling
  • Business Administration
  • Social Media Engagement
  • Time Management
  • Customer Retention
  • Digital Marketing
  • Communications Management
  • Client Relationship Management
  • Business Development

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Hobbies

  • Reading books
  • Cooking
  • Internet surfing
  • Explore New Things

Personal Details

Father Name -Anil k Lal

DoB - 24 April 1996

Material status - Single

Timeline

Marketing Associate - Certbuddy
02.2023 - Current
Customer Service Associate - Foreverkidz
09.2021 - 10.2022
Branch Relationship Executive - Bank of baroda
05.2018 - 02.2020
Admin Executive - EYL
08.2015 - 02.2018
Agra University - Bachelor of Science,

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Neha K Lal