Nehal Goud

• I gain HR Generalist knowledge at the Specialist level, as well as subject matter expertise within all the functional areas which include (e.g., Payroll, Financial Benefits, Health & Welfare Benefits, Talent Management & Compensation, Employee Life Cycle, etc.).
• As HR specialist I take ownership of complex and escalated cases. I conduct extensive research and use our subject matter expertise to drive the right solution. I advocate for our employees and own the solution until it is resolved.
• I work closely with partner teams to keep up-to-date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes.
• I document each contact, including reason for contact, root cause, information provided, and resolution.
• Collaborated with team members to achieve target results
• Increased customer satisfaction by resolving issues

Worked as ERC SR. Admin(A) - US on a stretch role for Specialty Team from April 25 2021 - April 05 2022

Worked for UK/ROI/ZAF process from (May 04 2020 - July 15 2020) was then switched to US support.

• Receive & log all queries received through phone & email in Panorama / Trouble Ticketing tool Responsible to work on Panorama/Ticketing tools to resolve queries received from the employee
• Adhere to defined process and ensure delivery in accordance with set quality standards
• Ensure Service level are achieved at all times for HRS processes
• Take ownership for query resolution and individual metric.
• Answered and redirected incoming phone calls for office
• Helped employees register for benefits programs using online portals

• Offered friendly and efficient service to customers, handled challenging situations with ease
• Was directly hired by Amazon for 3 months contract (Nov-04, ERC is back end support of HR deals within employees of Amazon of North America..
• Increased customer satisfaction by resolving issues
• Collaborated with team members to achieve target results