Nehal Kumar Gupta
New Delhi
Summary
Experienced in establishing and managing profit-driven sales strategies. Practiced trainer and staff developer with excellent interpersonal and conflict resolution skills. Proficient in meeting company guidelines while improving team efficiency, sales numbers and customer engagement scores.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Indiamart Intermesh Pvt. Ltd.
11.2024 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Analyzed customer feedback to identify trends, opportunities, and areas of improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Provided excellent customer service to ensure satisfaction.
- Worked with cross-functional teams to achieve goals.
- Identify customer needs and resolve them through cross-selling and upselling.
Growth Executive
Pincode Shopping Solutions Pvt. Ltd.
02.2024 - 11.2024
- Onboarded 50+ clients on our platform with incremental 40% sale of their GMV
- Coordinated cross-functional teams to deliver high quality results within tight timelines
- Conducted market research and analysis to identify potential business opportunities
- Established relationships with key partners and vendors to ensure successful project outcomes
- Identified new markets for potential expansion opportunities
- Conducted regular audits of store operations to ensure compliance with company policies
- Monitored competitor activities to stay ahead of the market trends
- Performed other duties as assigned by management related to key account management
- Developed innovative solutions to complex problems, resulting in improved organizational performance
Business Development Executive
Flipkart Internet Pvt. Ltd.
12.2021 - 02.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Achieved a 30% increase in key account revenue within the first quarter
- Cultivated strong professional relationships with merchants and key clients to drive long-term business development
- Onboarded 200+ clients on Flipkart platform with 70.8L incremental revenue
- Achieved a 15% annual revenue growth & 90% client satisfaction through data analytics and strategic initiatives
- Helps Clients in promotional activity through PLA and PCA ads.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Sales Representative
Asian Paints Ltd.
01.2018 - 03.2020
- Onboarded 20+ wholesaler and 2 distributor in my assigned territory
- Developed key customer relationships to increase sales by 5% quarter-on-quarter
- Managed 65+ retailer with 1.3Cr GMV
- Answered product questions with up-to-date knowledge of sales and promotions
- Increase market share from 55% to 61% through aggressive discount campaigns
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Monitored customer order process and addressed customer issues
- Presented products and services to prospective and existing customers to meet client needs
Education
P.G.D.M. - Marketing and Operation
GL Bajaj Institute of Management & Research
Greater Noida01.2022
B.B.A. - Marketing
Dr. Jagannath Mishra College
Muzaffarpur01.2018
10+2 - P.C.M.
Dr. Jagannath Mishra College
Muzaffarpur01.2015
Class 10 - Maths & Computer
St. Xavier's Jr./Sr. School
Muzaffarpur01.2012
Skills
- Teamwork and collaboration
- Interpersonal Skill
- Problem Solving
- Negotiation
- Sales and Marketing
- Business Development
- Pipeline Management
- Lead Generation
- Team Management
- Relationship building
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Assistant Manager
Indiamart Intermesh Pvt. Ltd.
11.2024 - Current
Growth Executive
Pincode Shopping Solutions Pvt. Ltd.
02.2024 - 11.2024
Business Development Executive
Flipkart Internet Pvt. Ltd.
12.2021 - 02.2024
Sales Representative
Asian Paints Ltd.
01.2018 - 03.2020
P.G.D.M. - Marketing and Operation
GL Bajaj Institute of Management & Research
B.B.A. - Marketing
Dr. Jagannath Mishra College
10+2 - P.C.M.
Dr. Jagannath Mishra College
Class 10 - Maths & Computer
St. Xavier's Jr./Sr. School
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