Nehal Ahmad Hashmi
Delhi
Summary
Having 7 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints. A highly motivated employee with a desire to take on new challenges. Strong ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Specialist
BigFoot Retail Solutions Pvt (Shiprocket)
Gurugram
07.2022 - Current
- Developed and maintained relationships with vendors, carriers, and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, tracking, and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Managed paperwork and necessary information required for client shipments.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Senior Executive
iEnergizer
Noida
05.2017 - 05.2022
- Worked for T-Mobile (US-based) Customer support.
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products, services, and deliveries of ordered items.
- Resolved customer issues promptly.
- Assisted customers with correct tracking details for their orders.
- Handling management-level escalations.
- After-sales services & Feedback.
Education
MBA - Retails & Sales
IIMS, Pune
Pune08-2013
BBA - Management
Jiwaji University
Gwalior03-2011
Languages
Hindi
First Language
English
Advanced (C1)
C1
Japanese
Beginner
A1
Urdu
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1
Timeline
Specialist
BigFoot Retail Solutions Pvt (Shiprocket)
07.2022 - Current
Senior Executive
iEnergizer
05.2017 - 05.2022
MBA - Retails & Sales
IIMS, Pune
BBA - Management
Jiwaji University
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