Nehel Zulfiquiar Ali Jaffrey

To serve in a challenging job in an organization

• Maintaining customer relationship, cross-selling Bank’s other products, and acting as a single interface to external customers for query and complaint resolution.
• Handling and closing all service-related issues/complaints of clients. Responsibility to achieve branch target.
• Responsibility to increase the Bank's profitability by cultivating new business relationships.
• Generate the cross-selling business from existing customers by selling other products.
• Carry out daily transactions in the branch and other operational jobs like maintaining branch registers, locker operations and maintaining other auditable aspects of the branch.

• Maintaining customer relationship, cross-selling Bank’s other products, and acting as a single interface to external customers for query and complaint resolution.
• Handling daily cash transactions of the branch which includes cash deposit and withdrawal for customers.
• Handling non-cash transactions of the branch which includes RTGS, NEFT, fund transfers, taking demand draft and pay order requests and also sending the cheques for clearing.
• Apart from INR cash also handled foreign currency which includes depositing and withdrawal of foreign currencies.
• Handled transactions like remittances, forex card load and reload.
• Other operational jobs like maintaining branch registers related to cash area with auditable aspect of the branch.
• Generate the cross-selling business from existing customers by selling other products.

• Maintaining customer relationship for all types of clients, both walk-in and priority clients of the branch.
• Handling all services including financial transactions like processing wire transfers, forex card loading and processing all kinds of non-financial service requests.
• Responsibility to increase the Bank's profitability by cultivating new business relationships.
• Managing services of all priority clients for respective assigned RM and also walk-in clients.
• Managing escalation cases of the branch end to end and other operations related issues like maintaining registers, handling lockers and conducting month-on-month branch service meetings.
• Managing all kinds of requests related to all products held by the bank like saving accounts, home loans, credit cards, wealth products, etc.

• Age: 33
• Father's Name: Noor H Mirza
• Date of Birth: 06/23/92
• Gender: Female