MS Office
Hi, I’m
Nehha S Baagwe
Product Manager
Mumbai,MH
Summary
- Dynamic IT professional with 6+ years of experience driving impactful digital solutions in the IT and EdTech sectors. Successfully led a team of up to 6 members in building AI-powered chatbots, improving customer engagement by 30%. Proven track record in client relationship management, managing over 30+ portfolios worth $1M+ while consistently exceeding client satisfaction rates by 20%.
- Proficient in leveraging MS Office tools to streamline project workflows, boosting team productivity by 25%.
- Adept at identifying market needs, translating them into actionable product strategies, and aligning cross-functional teams to deliver high-quality solutions on time.
- Experienced and highly determined Product Manager eager to drive innovation and user-centric product development in a forward-thinking IT or EdTech environment. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment.
Overview
11
years of professional experience
Work History
Chat 360
Customer Success Manager
10.2021 - 11.2022
Job overview
- Managed a portfolio of 30+ key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage issues with WhatsApp Template messaging including Facebook Business Verification & WABA API procedure.
The Works
Digital Marketing Executive
06.2019 - 10.2019
Job overview
- Increased website traffic by implementing search engine optimization strategies and keyword research.
- Increased customer retention rates with personalized email marketing campaigns tailored to individual preferences and behaviors.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
Technople Solutions
Business Development Manager
06.2018 - 12.2018
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
United Healthcare Group
Business Analyst
09.2016 - 11.2017
Job overview
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Capgemini
Presentation Specialist
07.2012 - 02.2014
Job overview
- Enhanced visual storytelling capabilities by integrating data visualization tools into presentation design processes.
- Formatted and creatively revamped client presentations and also checked for contingencies and restructuring them in standard country templates
- Making client reports and Analytics data in to MS Excel
- Designed creative prototypes to further effectively represent client presentations using Prezi.
Legion Media Group
Sales Trainee
12.2011 - 04.2012
Job overview
- Strengthened client relationships by providing regular updates on product developments, promotions, and relevant news items.
- Worked as a trainee for marketing strategies of Help Foundations for charity and aide
- Designed fund raising strategies to persuade public for financial support
Education
Brandeis UniversityBoston, Massachusetts
MBA from International Business
05-2016
K J Somaiya Institute of Engineering & ITMumbai
Bachelor of Engineering from Information Technology
06-2011
Skills
Product lifecycle management
Software
Trello
Slack
Timeline
Customer Success Manager
Chat 360
10.2021 - 11.2022
Digital Marketing Executive
The Works
06.2019 - 10.2019
Business Development Manager
Technople Solutions
06.2018 - 12.2018
Business Analyst
United Healthcare Group
09.2016 - 11.2017
Presentation Specialist
Capgemini
07.2012 - 02.2014
Sales Trainee
Legion Media Group
12.2011 - 04.2012
Brandeis University
MBA from International Business
K J Somaiya Institute of Engineering & IT
Bachelor of Engineering from Information Technology
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