Summary
Overview
Work History
Education
Skills
Disclaimer
Hobbies and Interests
Personal Information
Accomplishments
Timeline
Generic

NEHRU RAJ S

Chennai

Summary

Customer support leader with 9 years of experience in the pharmaceutical industry, specializing in team coordination and client satisfaction. Achievements include a 30% reduction in ticket resolution time and improved order accuracy, contributing to enhanced client retention. Proficient in Salesforce CRM for tracking interactions and analyzing service metrics to optimize workflows. Collaborates with internal teams to drive service improvements and maintain high standards of customer satisfaction.

Overview

9
9
years of professional experience

Work History

AREA MANAGER

LUPIN
03.2021 - Current
  • Compiled post-incident review reports detailing lessons learned and preventive measures.
  • Implemented structured training and feedback systems, enhancing sales conversion rates and customer satisfaction.
  • Led cross-functional teams in Salesforce to track client interactions and address escalations.
  • Provided clear updates and summaries following incidents.
  • Prioritized and coordinated resources for swift incident resolution.
  • Maintained communication with internal teams, customers, and management during incidents.
  • Analyzed incident trends and recommended preventive actions based on findings.
  • Ensured compliance with regulatory requirements, including GxP, FDA, and EMA standards.

AREA BUSINESS MANAGER

SUNWAYS
12.2018 - 03.2021
  • Recorded and resolved product complaints regarding packaging, delivery, and adverse events.
  • Escalated serious concerns to quality assurance and pharmacovigilance teams for further investigation.
  • Educated customers on proper usage of prescription and over-the-counter products.
  • Collaborated with sales, logistics, quality assurance, and medical affairs departments to enhance operations.
  • Tracked trends in customer issues and compiled basic reports for analysis.

TERRITORY BUSINESS MANAGER

FDC
05.2016 - 12.2018
  • Coordinated sales and customer support operations within pharmaceutical territory, achieving growth and client satisfaction targets.
  • Cultivated strong relationships with healthcare professionals, pharmacies, and distributors to enhance product awareness.
  • Delivered impactful product presentations and resolved service issues to ensure seamless post-sales support.
  • Collaborated with logistics, QA, and marketing teams for timely delivery and compliance enforcement.

Education

Master's - MSC PSYCHOLOGY

MADURAI KAMARAJ UNIVERSITY
MADURAI, TAMILNADU
03.2017

Bachelor of Engineering (BE) - CSE

ALPHA COLLEGE OF ENGINEERING
CHENNAI, TAMILNADU
03.2014

Diploma - DEEE

CENTERAL POLYTECHNIC COLLEGE
CHENNAI, TAMILNADU
03.2010

Senior Secondary School Certificate (SSCE) - Secondary Education

SENNAITHALIVAR HIGHER SECONDARY SCHOOL
V K PURAM, TAMILNADU
04.2007

Skills

Regulatory compliance

  • Salesforce administration
  • Team management
  • Incident management
  • Customer relationship management
  • Cross-functional collaboration
  • Task prioritization

Disclaimer

I hereby declare that the information prepared above is true to the best of my knowledge and faith.

Hobbies and Interests

  • GYM
  • INDOOR CRICKET

Personal Information

  • Date of Birth: 12/11/89
  • Gender: Male
  • Nationality: India
  • Marital Status: Married

Accomplishments

  • Achieved Star Club Award for 2023-2024

Timeline

AREA MANAGER

LUPIN
03.2021 - Current

AREA BUSINESS MANAGER

SUNWAYS
12.2018 - 03.2021

TERRITORY BUSINESS MANAGER

FDC
05.2016 - 12.2018

Master's - MSC PSYCHOLOGY

MADURAI KAMARAJ UNIVERSITY

Bachelor of Engineering (BE) - CSE

ALPHA COLLEGE OF ENGINEERING

Diploma - DEEE

CENTERAL POLYTECHNIC COLLEGE

Senior Secondary School Certificate (SSCE) - Secondary Education

SENNAITHALIVAR HIGHER SECONDARY SCHOOL

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NEHRU RAJ S