NEIJAHAT HAOKIP
Bengaluru
Summary
Detail-oriented mortgage and financial services professional with over 2 years of experience in loan origination, escrow servicing, and international voice processes. Certified in end-to-end origination processes including Loan Setup, HOI, VOE, Title, and Vesting. Proven ability to collaborate with underwriters, meet quality targets, and adapt quickly in dynamic environments.
Overview
1
1
Language
3
3
years of professional experience
Work History
Customer Contact Comms - BRIDGESTONE (Emergency Roadside Service)
Accenture
Bengaluru
03.2026 - 09.2026
- - Joined Accenture as a Customer Contact Comms for the BRIDGESTONE project, an Emergency Roadside Service (ERS).
- - Served two major clients, XPO and Amazon, by providing tire-related emergency assistance for their drivers.
- - When drivers encounter tire issues, assign qualified dealers/technicians to resolve the problem promptly.
- - Ensured timely dispatch and coordination, minimizing downtime and maintaining fleet operational efficiency.
- - Collaborated with internal teams and external vendors to deliver high-quality service and meet service level agreements.
Flask Task Associate
NSM Services Pvt. Ltd. (DBA MrCooper)
Bengaluru
10.2024 - 03.2026
- - Certified in all origination processes involving collaboration with underwriters for loan approval and risk assessment.
- - Processed loans as a Loan Processor (Loan Originator) handling all origination sub-processes: Loan Setup, Firework, HOI, VOE, Title, Vesting, and Preparation for Underwriting.
- - Consistently met and exceeded organizational performance expectations, contributing as a valuable team asset.
- - Offered cross-functional support to teammates, ensuring operational continuity and efficiency.
- Handled borrower requests for payoff quotes and account updates
- Corrected payment discrepancies through careful review of account records
- Responded to borrower inquiries by phone and email with clear information
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Provided answers to customer questions on escrow accounts and insurance requirements
Customer Service Associate
Transworld System India Pvt.
Bengaluru
08.2023 - 09.2024
- - Served as Calling Voice Agent for international voice process, supporting US mortgage clients including MrCooper, PNC Bank NA, and SPS (Select Portfolio Servicing, Inc).
- - Managed escrow and non-escrow account servicing, ensuring accurate data entry and timely payment processing.
- - Coordinated with insurance companies and agencies to obtain renewal details for home, wind, flood, and condo policies, facilitating premium payments for escrow accounts.
- - Worked as a Calling Voice Agent for an International Voice Process servicing US mortgage (MrCooper client ,PNC Bank NA and SPS(Select Portfolio Servicing,inc).
Education
Bachelor of Arts - English
Modern College
Imphal, MNHigher Secondary - COHSEM -
Ananda Singh Hr Secondary School
Imphal, MNMatriculation / HSLC - BOSEM -
Greenwood Academy
Churachandpur, MNSkills
- Loan Origination (Setup, HOI, VOE, Title & Vesting) Mortgage Servicing Escrow Account Management International Voice Process Insurance Policy Coordination Customer Service Adaptive Problem Solving Email Handling Logistics Support Good communication Skills
Languages
English
Advanced
C1
INTERESTS
- Baking | Listening Music | Hiking | Travelling.
Timeline
Customer Contact Comms - BRIDGESTONE (Emergency Roadside Service)
Accenture
03.2026 - 09.2026
Flask Task Associate
NSM Services Pvt. Ltd. (DBA MrCooper)
10.2024 - 03.2026
Customer Service Associate
Transworld System India Pvt.
08.2023 - 09.2024
Bachelor of Arts - English
Modern College
Higher Secondary - COHSEM -
Ananda Singh Hr Secondary School
Matriculation / HSLC - BOSEM -
Greenwood Academy