Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Languages
Languages
Hi, I’m

NEIL D'SOUZA

Mumbai
NEIL D'SOUZA

Summary

A certified CBAP Business Analyst Associate with comprehensive knowledge of data analysis, interpretation, and manipulation. Possess strong skills in SQL, Excel, Power BI, and other reporting tools to provide insightful reports for strategic decision-making. Successfully implemented automated reporting systems in previous role leading to improved efficiency. Strengths lie in problem-solving capabilities and exceptional attention to detail.

Overview

13
years of professional experience

Work History

JPMorgan Chase & Co.
Mumbai

Business and Reporting Analyst Associate
03.2019 - Current

Job overview

  • Led the development of complex predictive models using advanced statistical methods, enhancing strategic decision-making and contributing to a 15% increase in operational efficiency
  • Influenced executive-level decisions by presenting actionable insights from performance data, leading to a $2M cost-saving initiative in product deployment strategies
  • Initiated and managed a successful staff training program on data literacy, improving the data-driven culture across 12 departments
  • Optimized processes and operational workflows using CRM and business intelligence software, cutting down issue resolution times by 30%

JPMorgan Chase & Co.
Mumbai

Credit Card Fraud Specialist (Risk analyst)
02.2015 - 03.2019

Job overview

  • Developed and implemented advanced fraud detection models, resulting in a 32% decrease in successful fraud attempts
  • Monitored and analyzed daily transaction data, detecting and investigating suspicious activities, leading to a 20% reduction in fraudulent transactions
  • Collaborated with the IT team to enhance the fraud detection systems, reducing manual reviews and improving overall efficiency

Ocwen Financial
Mumbai

Relationship Manager
12.2011 - 01.2015

Job overview

  • Proactively contact at-risk homeowners to discuss their loan options and understand their financial situation
  • Conduct thorough needs assessments to identify the root cause of delinquency and determine the most suitable loss mitigation solution
  • Guide homeowners through the loan modification process, explaining complex financial concepts in clear and concise language
  • Collaborate with other departments within Ocwen to ensure a seamless experience for borrowers
  • Exceed established performance metrics for loan modification completions and borrower retention

Education

University of Mumbai
Mumbai, India

Master of Commerce
03.2008

University of Mumbai
Mumbai, India

Bachelor of Commerce
03.2006

Skills

  • Reporting guidelines and criteria
  • Data Validation
  • Data Collection
  • Data Warehousing
  • Microsoft Excel
  • Prioritization
  • Effective scheduling
  • Accuracy and efficiency
  • Continuous Improvement
  • Data Modeling
  • Concise time management

Websites

Affiliations

  • Managed a volunteer sound team of 5 at Harvest of Grace Church, ensuring high-quality audio for weekly services and special events. Increased team efficiency by 20% through implementing a new scheduling system.
  • Facilitated a weekly group discussion on Saturdays, fostering critical thinking and communication skills.

Timeline

Business and Reporting Analyst Associate

JPMorgan Chase & Co.
03.2019 - Current

Credit Card Fraud Specialist (Risk analyst)

JPMorgan Chase & Co.
02.2015 - 03.2019

Relationship Manager

Ocwen Financial
12.2011 - 01.2015

University of Mumbai

Master of Commerce

University of Mumbai

Bachelor of Commerce

Languages

  • English, Native
  • Marathi, Intermediate
  • Hindi, Advanced
  • Konkani, Intermediate

Languages

  • English, Native
  • Marathi, Intermediate
  • Hindi, Advanced
  • Konkani, Intermediate

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