Hi, I’m
NEIL D'SOUZA
Mumbai
Summary
A certified CBAP Business Analyst Associate with comprehensive knowledge of data analysis, interpretation, and manipulation. Possess strong skills in SQL, Excel, Power BI, and other reporting tools to provide insightful reports for strategic decision-making. Successfully implemented automated reporting systems in previous role leading to improved efficiency. Strengths lie in problem-solving capabilities and exceptional attention to detail.
Overview
13
years of professional experience
Work History
JPMorgan Chase & Co.Mumbai
Business and Reporting Analyst Associate
03.2019 - Current
Job overview
- Led the development of complex predictive models using advanced statistical methods, enhancing strategic decision-making and contributing to a 15% increase in operational efficiency
- Influenced executive-level decisions by presenting actionable insights from performance data, leading to a $2M cost-saving initiative in product deployment strategies
- Initiated and managed a successful staff training program on data literacy, improving the data-driven culture across 12 departments
- Optimized processes and operational workflows using CRM and business intelligence software, cutting down issue resolution times by 30%
JPMorgan Chase & Co.Mumbai
Credit Card Fraud Specialist (Risk analyst)
02.2015 - 03.2019
Job overview
- Developed and implemented advanced fraud detection models, resulting in a 32% decrease in successful fraud attempts
- Monitored and analyzed daily transaction data, detecting and investigating suspicious activities, leading to a 20% reduction in fraudulent transactions
- Collaborated with the IT team to enhance the fraud detection systems, reducing manual reviews and improving overall efficiency
Ocwen FinancialMumbai
Relationship Manager
12.2011 - 01.2015
Job overview
- Proactively contact at-risk homeowners to discuss their loan options and understand their financial situation
- Conduct thorough needs assessments to identify the root cause of delinquency and determine the most suitable loss mitigation solution
- Guide homeowners through the loan modification process, explaining complex financial concepts in clear and concise language
- Collaborate with other departments within Ocwen to ensure a seamless experience for borrowers
- Exceed established performance metrics for loan modification completions and borrower retention
Education
University of MumbaiMumbai, India
Master of Commerce
03.2008
University of MumbaiMumbai, India
Bachelor of Commerce
03.2006
Skills
- Reporting guidelines and criteria
- Data Validation
- Data Collection
- Data Warehousing
- Microsoft Excel
- Prioritization
- Effective scheduling
- Accuracy and efficiency
- Continuous Improvement
- Data Modeling
- Concise time management
Affiliations
- Managed a volunteer sound team of 5 at Harvest of Grace Church, ensuring high-quality audio for weekly services and special events. Increased team efficiency by 20% through implementing a new scheduling system.
- Facilitated a weekly group discussion on Saturdays, fostering critical thinking and communication skills.
Timeline
Business and Reporting Analyst Associate
JPMorgan Chase & Co.
03.2019 - Current
Credit Card Fraud Specialist (Risk analyst)
JPMorgan Chase & Co.
02.2015 - 03.2019
Relationship Manager
Ocwen Financial
12.2011 - 01.2015
University of Mumbai
Master of Commerce
University of Mumbai
Bachelor of Commerce
Languages
- English, Native
- Marathi, Intermediate
- Hindi, Advanced
- Konkani, Intermediate
Languages
- English, Native
- Marathi, Intermediate
- Hindi, Advanced
- Konkani, Intermediate
Similar Profiles
PASTELL JENKINSPASTELL JENKINS
Vice President of Operations at JPMorgan Chase, JPMorgan Chase & CoVice President of Operations at JPMorgan Chase, JPMorgan Chase & Co
Supraj CBSupraj CB
Analyst at JPMorgan Chase, JPMorgan Chase & CoAnalyst at JPMorgan Chase, JPMorgan Chase & Co
Noemie VillanuevaNoemie Villanueva
Retail Banking Associate at JPMorgan Chase, JPMorgan Chase & CoRetail Banking Associate at JPMorgan Chase, JPMorgan Chase & Co
Kimberly De La RosaKimberly De La Rosa
Waitress at JPMorgan Chase, JPMorgan Chase & CoWaitress at JPMorgan Chase, JPMorgan Chase & Co
Hardik ShahHardik Shah
Representative - South Asia at EHL Hospitality Business SchoolRepresentative - South Asia at EHL Hospitality Business School