NEIL GAIKWAD

• Monitored global IT operations and system health in real-time, identifying and resolving incidents across infrastructure, networks, and applications.
• Escalated critical issues to Level 3 and tracked resolution through detailed incident documentation.
• Performed advanced troubleshooting and root cause analysis (RCA) to prevent issue recurrence.
• Generated reports on system performance and ensured SLA compliance.
• Collaborated with Infrastructure, Network, Security, and Application teams to drive incident resolution.
• Supported change/release processes and validated post-change system stability.
• Contributed to process improvement and automation to enhance operational efficiency.
• Ensured compliance with security policies and reported potential vulnerabilities.
• Provided knowledge sharing and mentoring to junior team members; maintained knowledge base.
• Participated in 24/7 support with rotating on-call duties across global teams.
• Leadership & Operations: Directed a team managing 24/7 security monitoring, including CCTV and access control, and led incident response efforts, coordinating with external agencies.
• Process & Training: Developed and implemented SOPs for operational efficiency and conducted regular training for security staff on threat detection and emergency protocols.
• Technology & Reporting: Oversaw the integration and maintenance of advanced security systems and software, and generated comprehensive reports on security metrics, incident trends, and risk assessments.
• Collaboration: Worked with cross-functional teams (IT, Facilities, HR) to ensure a holistic approach to organizational security.
• Awards & Recognition

• Conducted market and competitor research to guide event strategy and location selection.
• Collected and analyzed event data and attendee feedback to drive continuous improvement.
• Researched and evaluated vendors and partners to ensure quality and cost-effectiveness.
• Provided insights on venues, themes, and logistics aligned with client needs and industry trends.
• Managed databases of venues, vendors, and suppliers to support planning efficiency.
• Prepared research reports with actionable recommendations for event enhancements.

Customer care executive manager handle the query cash counter booking slots for customer, staff, management

• Delivered excellent customer service by taking orders, providing menu info, and handling feedback professionally.
• Accurately processed payments, issued invoices, and managed refunds/returns.
• Coordinated with staff to ensure prompt and accurate order delivery.
• Promoted specials and upsold items to boost daily sales.
• Maintained cleanliness of service areas and managed inventory of supplies.
• Recorded daily sales and ensured register accuracy and security.

• Oversaw daily operations and supervised staff to ensure timely, high-quality service.
• Trained team members on company policies, boosting efficiency and performance.
• Resolved customer issues, ensuring satisfaction and repeat business.
• Managed sorting, washing, packaging tasks; ensured equipment maintenance and inventory control.
• Handled billing, invoicing, and daily financial transactions accurately.
• Conducted quality checks and addressed service issues proactively.
• Created staff schedules to meet peak demand and maintained operational records.

• Supervised daily operations and trained staff to ensure efficiency and adherence to company standards.
• Delivered excellent customer service, resolving complaints and ensuring repeat business.
• Managed workflow for sorting, washing, and packaging; ensured machine maintenance and inventory control.
• Handled billing, invoicing, and daily financial transactions with accuracy.
• Conducted quality checks to maintain service standards and address issues proactively.
• Created staff schedules to optimize coverage and adapt to seasonal demands.
• Maintained reports, tracked productivity, and ensured accurate customer records.