Neil Ronald D'souza

• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Coordinated with department heads to identify staffing needs, ensuring optimal workforce allocation.
• Collaborated with external recruitment agencies to fill specialized positions efficiently.
• Enhanced recruitment processes, leading to more efficient candidate screening and selection sequence.
• Spearheaded talent acquisition efforts for organizational success and strategic growth.
• Negotiated competitive compensation packages to attract top talent in a tight labor market.
• Fostered strong relationships with external partners such as universities and employment agencies for enhanced networking opportunities.
• Managed onboarding process for new hires, ensuring smooth transition into company.
• Streamlined HR operations, reducing paperwork processing time by transitioning to digital system.
• Partnered with senior management to align HR strategies with overall business objectives.
• Led mediation sessions to resolve conflicts, promoting harmonious work environment.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Collaborated with cross-functional teams to develop integrated solutions for business challenges.
• Boosted employee engagement through the deployment of creative human resource programs.
• HRIS Implementation (Darwinbox) across the organization.
• Sharing Monthly HR related Dashboards
• Handling queries and issues related to blue collar employees at the factory
• Advised management teams on impactful strategies for enhancing employee relations and resolving conflicts.
• Evaluated employee performance fairly, providing constructive feedback for professional growth.
• Developed and delivered special events for company employees.
• Managed complex employee relations issues to promote a healthy workplace culture.
• Worked alongside legal professionals to respond effectively to sensitive employee grievances.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
• Advised senior management on organizational development and change management initiatives.
• Facilitated effective communication between management and staff, fostering a positive work environment.
• Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
• Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.

• Responsible for setting up the HR related process and systems, reporting to the MD
• Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
• Enhanced employee satisfaction by implementing effective HR policies and procedures.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
• Oversaw employee engagement initiatives such as team building events and recognition programs, boosting morale within the company.
• Implemented performance management systems, driving increased productivity throughout the organization.
• Developed and implemented onboarding and orientation programs for new employees.

Company Overview: (A 100% subsidiary of Eureka Forbes) - Overlooking the entire HR, Administration & IR function for the organization handling a team of 18 members pan India, reporting to the DGM HR & MD (Employee strength 7200+ employees pan India)

• Modified the Performance Appraisal System
• Modified, updated existing policies and introduced new policies
• Standardized grades and level of employees across the organization and re-designated employees who were wrongly mapped in the system
• Introduced the PMRPY, successfully saving approximately 3 Crores till date
• Finalizing of the HR & Administration budget at a PAN India level
• Created location wise Organization Structures on a PAN India level
• Assisted the Core Leadership Team in decision making on HR related activities
• Streamlined the recruitment process at a PAN India level
• Identified and organized need-based learning programs across all levels
• Redesigned the Induction process for new recruits
• Standardized appointment letters through SAP
• Reduced the overall administration expenses on mobile bills, data cards, etc. by studying current plans and modifying based on needs and usage
• Worked on organizational effectiveness through automation, training and growth, use of technology and more customer focused approach
• Setup a new office including shortlisting & finalizing an office space, negotiating, interior designing & smooth movement of complete staff to the new office
• Renegotiated cost of prints per page leading to a saving on monthly basis
• Renegotiated on renewal rates on GPA
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Handled dissatisfied employees with composure and professionalism throughout interactions.

• Talent Acquisition: Develop and execute recruiting plans, Coordinate and implement recruiting initiatives, Creating Job Descriptions for new profile, Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation
• Talent Engagement: Plan and drive employee engagement calendar, Drive Employee Engagement Survey, Support and drive the EES action planning and implementation of plan, Manage and oversee Engagement Budgets
• Talent Management: Ensure goal / KPI setting, Performance Review Process, Critical Talent Management
• HR Operations: Implementation of HRMS system, Timely and error free payment of salaries, Timely and error free payment of F&F settlement, Drafting of policies & updating of existing policies, 100% statutory compliance, Facilitating and following all HR process
• Training & Development: Identify training need through performance review, competency gap, etc, Ensure training coverage for employees, Conduct trainings where applicable and possible and also encourage training through line manager and function leaders, Standardized e-learning modules for Mall employees (SOPs)

• Single handedly managing the Human Resource & Administration activities for over 5.9 years (1000+ employees and 1500+ contract workers across 6 locations) HR & Administration Team strength: 37 employees
• Formulated and Implemented HR policies in line with company's goals and growth plan to ensure effective & consistent delivery of HR Services across the organization thus promoting a professional work culture
• Worked collaboratively with business leaders to deliver innovative HR solutions and approaches focused on driving the success of their business
• Ensured timely escalation / resolution of employee queries / grievances in accordance with company policies & procedures
• Maintained awareness and knowledge of latest HR development theories and methods and provided suitable interpretation to Directors, Managers and Staff within the organization
• Overlooked Recruitment across the organization and execute cost effective and on time quality hiring
• Facilitated the Performance Management Cycle for all staff across the organization
• Introduced the Induction & Orientation Sessions for new recruits
• Assisted in preparation of various MIS reports and assist the Management in decision making as per business requirements
• Supervised employee attendance, payroll and salary administration
• Monitored employee's records & files and ensured timely updates
• Overlooked Exit Interviews and Full & Final settlements
• Reduced legal risk and ensured regulatory compliance
• Planned and organized Employee Engagement activities such as annual day parties, festive celebrations & other events
• Introduced a comprehensive HRIS system to automate Payroll, attendance & leave capturing, Performance Management, Investments & Taxation, F&F process
• Standardized Salary Structures across the organization
• Automation of Attendance capturing systems
• Supervised designing & layout of a new 3 floor office
• Reduced overall Administration cost by introducing various systems
• Introduced Security and Fire Safety measures at the new office facility

• Serviced over 350 employees as a Business Partner
• Worked with the team to ensure that PMS is successfully completed across the organization as per timelines
• This included the nine - box mapping for employees, identifying critical roles & critical people and assisting the management in framing development plans for their direct reports
• Partnered with the International Mobility Team to ensure smooth transfers of overseas personnel on their short-term / long-term assignments
• Worked on the monthly MIS for Human Capital for all processes within the organization
• Reworked on the old Exit Analysis tracker and introduced a revised tracker keeping in mind the analysis requirement
• Took complete charge of all R&R activities including coordination with vendors and tracking inventory
• Completed BCM documentation for Human Capital, in co-ordination with the BCM team and ensured regular updates are sent on monthly basis
• Deputed to support the HC Team in Chennai for 3 weeks, due to staff shortage
• Nominated as a 'Rising Star' in HR for the period Oct '08 to Dec '08
• Identified a major flaw in the confirmation process and ensured closure of all pending confirmations within the organization
• Streamlined the monthly R&R events, which now takes not more than 30 minutes, as compared to 90 minutes
• Nominated as President of the Fun Committee and ensured activities were organized twice a month for the Human Resource team
• Transferred 47 HR related processes from Word to iGrafx in 2 days to meet audit requirements
• Certified to be a primary Fire Warden for the office premises

• Lead HR - Employee Relations (1st April 2006 - 05th September 2007)
• Was singly responsible for Employee Relations set-up in new facility (since Sept'06) for 500 employees
• Handled regular ER activities such as conducting skip level meetings, one-on-ones, exit interviews and analysis, attrition analysis and reviews, IJP interviews, disciplinary cases, employee engagement activities
• Created & launched the Transfer Process for Process Closures & Ramp-Downs, ensuring smooth transition from one process to another
• Was one of the two people nominated by the Company to undergo training by Gallup (survey conducted for the entire BU to check the engagement levels of employees)
• Standardized the IJP process for the BU & introduced a tracker to track promotions
• Completed the BQT (Basic Quality Training) training
• Certified and successfully completed a Yellow Belt project on attrition
• Introduced a new PIP tracker in line with the policy which helped in tracking the performance of employees BU wide
• Introduced the ER Dashboard which has been an enormous saving for the entire ER Team
• Was responsible for grooming new HR recruits
• Organized BU wide events (fun at work activities), coordinated inter BU events with the Corporate Office like the Annual Day

• Worked in technical base processes like Web TV, MSN and Gateway
• Received recognition for solving maximum number of e-mail queries in a month (Web TV Project)
• Recorded over 90% quality of service (MSN Project)
• Rated No
• 1 in quality of service for Jan 2003 (96.55%) and for May 2003 (1st to the 22nd) (100% in CSAT and FCR)
• (Gateway Project)
• Member of the Canteen Committee

• Worked in a temporary capacity for the following departments: Sales, Sales Tax, Billing
• Filing and Data Entry
• Maintained all records that reflected the latest information

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