NEIL Barun Hingmang
Siliguri
Summary
Dynamic Training Manager with extensive experience at Royal Enfield, specializing in employee training and process improvement. Proven track record in enhancing customer satisfaction and reducing repeat repairs through effective training initiatives. Skilled in project management and team leadership, leveraging technical troubleshooting expertise to drive performance excellence.
Highly skilled in leading training and development initiatives, with a strong background in designing and implementing effective training strategies that enhance employee performance and foster organizational growth. Possess robust knowledge of adult learning theories and instructional design models. Demonstrated success in improving training processes and materials, which resulted in increased efficiency and productivity within previous roles. Known for the ability to leverage technology for innovative learning solutions, and drive continuous improvement in training programs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Training Manager
Royal Enfield
Guwāhāti
04.2022 - Current
- Leading service training initiatives and improving customer experience
- Managing service training activities
- Administrating the training center activities across Northeast, Bihar & Jharkhand
- Preparing Training plan and allocating budgets
- Focus on need-based training for customer-facing job roles
- Handling process training planning and execution
- Maintaining training tie up with colleges across states
- Planning and implementing Learning Management system for training departments
- Training on new product features
- Preparing Training MIS and sharing monthly
- Responsible for minimizing customer complaints & repeat repairs
- Handling training activities in SAARAC countries – Nepal, Bhutan & Bangladesh
- A unit of Eicher Motors Ltd
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Evaluated instructor performance during classes and provided feedback as needed.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Offered specific training programs to help workers generalized and job-specific abilities.
- Developed testing and evaluation procedures to drive effective outcomes.
- Created post-training evaluation surveys to measure performance improvement.
- Deployed learning management system, boosting product awareness, adoption and usage through educational content.
- Produced reports and maintained training documents to support training activities.
- Implemented training improvements to achieve desired results.
- Analyzed training needs to develop new programs or modify and improve existing.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Scheduled meetings with stakeholders to discuss future learning needs.
- Maintained comprehensive database to track training, certifications and qualifications.
- Developed training materials, including manuals, guides and handouts.
- Monitored training costs to maintain training budget.
Area Service Manager
Royal Enfield
Guwāhāti
07.2021 - 03.2022
- Focused on enhancing service performance and process
- Business expansion in 6 dealerships
- Customer engagement and feedback management
- Leadership to achieve targets for channel partners
- People development and competency enhancement
- Handling technical complaints in coordination with support teams
- A unit of Eicher Motors Ltd
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Technical Trainer
Royal Enfield
Guwahati
09.2015 - 06.2021
- Maintained records of all instruction activities including attendance rosters, evaluations, tests scores.
- Conducted assessments of trainees' skills before and after training sessions to measure effectiveness.
- Regional Technical Trainer for service training
- Managing service training center and training activities in 8 Northeast states
- Imparting technical Service training to various staff
- Preparing Yearly training calendar and training materials
- Analyzing customer complaints to reduce repeat repairs
- A unit of Eicher Motors Ltd
Technical Trainer
Strategic Learning Solution Pvt Ltd
Pant Nagar
06.2013 - 08.2015
- Monitored, evaluated and recorded training activities or program effectiveness.
- Technical training for Tata Motors staff
- Conducting technical training on various modules for Tata Motors
- Group leader for service training in the field
- Development of course contents and involvement in field failure analysis
- RPS training & consultant
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Technical Manager
Sikkim Motors
Gangtok
04.2009 - 06.2013
- Technical Manager for Mahindra & Mahindra
- Resolving complex technical problems at dealership
- Training dealership personnel and improving repair quality
- Analyzing repeat repairs and initiating corrective actions
- Communicating technical information effectively
Service Advisor
Sikkim Motors
Gangtok
08.2008 - 03.2009
- Service Advisor for Mahindra & Mahindra
- Promptly acknowledging customer arrivals and assessing vehicle history
- Providing realistic time and cost estimates
- Delivering high customer satisfaction by adhering to service standards
Apprentice
French motor car co LTD
06.2007 - 07.2008
- Apprentice focused on Tata commercial vehicles
- Participating in training on multiple Tata commercial vehicle modules
- Focusing on troubleshooting and mechanical repairs
Service Supervisor
Bajla motors
01.2006 - 05.2007
- Service Supervisor for Tata Motors
- Ensuring technical productivity and efficiency standards
- Overseeing service operations and managing customer satisfaction
Education
MBA - Marketing
Manipal University
Jaipur05-2024
Diploma Engineering - Automobile
Hindustan Institute of Engineering Technology
Chennai03-2005
10th -
Margaret English High School
Siliguri03-2001
Skills
- CSI
- Customer service
- Employee training
- Project management
- Learning management
- Process improvement
- Technical troubleshooting
- Team leadership
- Kaizen
- Product Knowledge
- Trouble Shooting
- Team direction
- Active listening
- On-the-job training
- Training delivery
- Trouble Shooting
- Trouble Shooting
Certification
- Trailblazer in Learning Management System successfully implemented at Royal Enfield and sustainability
- Best H1 Training Manager reward in FY 24-25
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Elementary (A2)
A2
Tamil
Beginner
A1
Accomplishments
- Successfully completed 9 years & above in Royal Enfield
Timeline
Training Manager
Royal Enfield
04.2022 - Current
Area Service Manager
Royal Enfield
07.2021 - 03.2022
Technical Trainer
Royal Enfield
09.2015 - 06.2021
Technical Trainer
Strategic Learning Solution Pvt Ltd
06.2013 - 08.2015
Technical Manager
Sikkim Motors
04.2009 - 06.2013
Service Advisor
Sikkim Motors
08.2008 - 03.2009
Apprentice
French motor car co LTD
06.2007 - 07.2008
Service Supervisor
Bajla motors
01.2006 - 05.2007
MBA - Marketing
Manipal University
Diploma Engineering - Automobile
Hindustan Institute of Engineering Technology
10th -
Margaret English High School
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