Nejal Panchal

Senior Process Manager

IBN Technologies Limited

01.2005 - Current

Company Overview: www.ibntech.com
To manage middle and back-office operations for Hedge Funds & Fund of Hedge Funds projects which includes, Fund Analysis, Fund Accounting, Performance Analysis and Research activities for Hedge Funds and Fund of Hedge Funds including maintaining Fund Database Management & Market Research, Business Development Activities, supported by project Asst
Manager, Team Leaders and Team of other Fund of Hedge Funds Projects including technical staff team
Operations Management: Managing middle & back-office operations, maintaining operational stability of the process and ensuring effective service delivery in terms of quality, compliance, productivity, efficiency
To provide advice and assistance to management in the planning, implementation and evaluation or modifications to existing processes, systems, and procedures
End-to-End Transition activities which include Process Mapping, developing Operational procedure and training documentation
Process/Project Management: To identify, research and evaluate new business opportunities, establish contacts with new clients to understand their business needs
Process ownership in terms of Metrics, building Customer Relationship and Resource management
Monitoring & Control of Middle & Back Office Processes to ensure accuracy and timeliness adhere to client policies
Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined service level agreement is achieved
Client Communication: Mapping client’s, identifying improvement areas & implementing measures to maximize customer satisfaction levels
Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels
Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes
Team Management: Managing team to ensure maximum utilization of resources, monitoring team performance on individual & group level to ensure efficiency and accuracy of allocated task
Maintaining stable environment to build equal level of development opportunity & to motivate for high performance
Performance reviewing on regular basis how the process can be evolved to provide efficiency and accuracy
To deliver a good team work ethic across the team members, actively encouraging interaction and providing support to others where required
Quality Management: Monitoring & Maintaining quality services delivery of the processed work as per ISO 9001:2015 guidelines
Working with the management towards enhancing the performance of the BPEs and the process
Ensuring timely delivery of quality check reports to clients on regular basis
Conducting process review & meetings time to time ensuring quality service delivery
Timely escalation of Quality Issues to Team Leaders and ensure resolution of the same as per the defined process
Implement ISO standards within the team and ensure compliance and regular updating of the documents as per the ISO requirements
Document & Implement Departmental Procedure Manual & Work Instruction Manual
Www.ibntech.com

Summary

Overview

Work History

Senior Process Manager

Tele-Marketing Executive

Education

Diploma - Production Technology

Skills

Languages

Hobbies and Interests

Otherdetails

Personal Information

Timeline

Senior Process Manager

Tele-Marketing Executive

Diploma - Production Technology

Similar Profiles

VISHAL YADAVVISHAL YADAV

Vamsi Krishna NeredukommuVamsi Krishna Neredukommu

MAHESH KILLEDARMAHESH KILLEDAR

Abhijeet KulkarniAbhijeet Kulkarni

ROHAN BHOSALEROHAN BHOSALE