Shell
Chaitanya Krishna Nekkanti
Mac Specialist | JAMF Pro | Infrastructure | Cloud Services
Hyderabad
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certificates
Work History
IT Support Specialist
Castlight Health Inc
Hyderabad
09.2021 - Current
- Plays a principal role in the development and implementation of Cloud workflow automation processes and procedures
- Integrating SaaS business applications and tools, and implementing and maintaining them in Google Workspace
- Played key role for transition of business applications from OKTA to Google Workspace
- Provides Tier 3 user level technical support by troubleshooting technical issues with systems and carrying issues through to resolution
- Perform server maintenance for software and hardware upgrades in enterprise environment
- Assists in all aspects of cloud migration initiative, including its impact on networks and securities
- Develop and promote self-service guides to end users to resolve any issue without direct involvement with IT
- Endpoint management like JAMF, Desktop Central and Sophos for large-scale deployment of new hardware and software to end-users
IT Administrator
Périgord Premedia India Pvt Ltd, A Tech Mahindra
Hyderabad
03.2020 - 09.2021
- Creating Virtual machines based on requirement from Development team in Hyper V environment
- Managing Active directory services on premises and via Azure active directory as Hybrid model
- Managing exchange center in Office365 Environment
- Managing Azure Security Center with alerts
- Scheduling patches on windows servers as per required updates
- Implemented Asset Management system globally for all Périgord office locations
- Leading L1 Support team for all major operating systems major of MacOS and windows
- Member for implementing ISO 9000
Security Analyst Cum System Admin
Sherpas Cyber and Software Solutions Pvt Ltd
Hyderabad
08.2017 - 03.2020
- Installing and configuring server operating systems (Windows and Linux)
- Working as Cloud Administrator on Microsoft Azure, involved in configuring virtual machines, storage accounts, resource groups
- Administration of Office365
- Manages Azure services (Networking, Storage, Computing)
- Maintaining CRM WebApp in Virtualization environment with Microsoft Azure
- Taking care of assets related to network and security
- Troubleshooting Network related issues
- Installing software applications and major desktop operating systems
- Part of internal project to create Virtual Machines in Hyper-V
- Work on escalated tasks related to interconnectivity issues and complex cloud-based identity management with Virtual Machine
- Onboarded new temps by entering employee information into systems
System Admin
Windstream Energy Technologies India Pvt Ltd
Hyderabad
06.2015 - 07.2017
- Installing software applications and operating systems
- Setting up workstations for new employees
- Configuring computers and software, update and upgrade equipment as needed
- Diagnose and resolving LAN/Wi-Fi problems
- Responsible for networking related issues and cameras within company
- Adopted cost-effective, useful solutions to implement into current systems
- Maintained current software licenses for computers and mobile devices
Education
Bachelor of Science - Mechanical Engineering
MGR EDUCATIONAL AND RESEARCH INSTITUTE UNIVERSITY
Chennai, India 08.2011 - 05.2014
Diploma - Tool & Die Making
Nettur Technical Training Foundation
Vijayawada, India 06.2007 - 07.2011
Skills
JAMF Managment
Client OS: Windows, MAC OS X, iOS, LinuxStrong understanding infrastructure managementJira experienceConfluence (Knowledge base)Backup solutions (Veeam/Druva)Mobile device management
Certification
Certified in Implementing Microsoft Azure Infrastructure Solutions. MCID: 16764840
Accomplishments
- Trained and led technical support teams of more than 6 support specialists.
- Supervised team of 7 staff members.
Software
PowerShell
Interests
Implementing new projects
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist
Castlight Health Inc
09.2021 - Current
IT Administrator
Périgord Premedia India Pvt Ltd, A Tech Mahindra
03.2020 - 09.2021
Security Analyst Cum System Admin
Sherpas Cyber and Software Solutions Pvt Ltd
08.2017 - 03.2020
System Admin
Windstream Energy Technologies India Pvt Ltd
06.2015 - 07.2017
Bachelor of Science - Mechanical Engineering
MGR EDUCATIONAL AND RESEARCH INSTITUTE UNIVERSITY
08.2011 - 05.2014
Diploma - Tool & Die Making
Nettur Technical Training Foundation
06.2007 - 07.2011