Nellie Young
Indianapolis
Summary
Dynamic professional specializing in compliance and customer relationship management. Proven ability to enhance dealer satisfaction through effective communication and coaching on compliance standards. Experienced in managing audits and addressing dealer inquiries to support organizational objectives.
Overview
17
17
years of professional experience
Work History
Dealer Concierge Specialist
Kinetic Advantage
Carmel
03.2026 - Current
- Enhance dealer satisfaction by providing exceptional customer service and building trust.
- Deliver clear, professional responses to dealer inquiries regarding contract floorplan fees and costs.
- Address questions about contract completion areas and virtual notary process requirements.
- Resend contracts and notary documents to facilitate transactions.
- Follow up with dealers after 30 days to provide information on flooring vehicle discounts.
- Collaborate with management and lending department team members to support dealer needs.
- Finalize welcome process by verifying and collecting accurate dealership information from dealers.
- Inform dealers of audit process, expectations, acceptable standards, and unacceptable practices.
- Consistently exhibiting a pleasant and professional demeanor as company representative.
Collateral Audit Specialist
Kinetic Advantage
07.2022 - Current
- Communicated daily with car dealers, management, and internal teammates to promptly reconcile dealer floorplan audits.
- Identified and escalated risk concerns regarding dealer performance to appropriate stakeholders.
- Coached dealers on how to improve their audit performance to maintain proper compliance with Kinetic Advantage policies.
- Applied time management and organizational skills to ensure timely completion of audits.
- Demonstrated adaptability as an Audit Specialist by effectively managing shifting priorities in response to evolving organizational needs.
- Maintained professional development as an Audit Specialist by staying current on industry trends, regulations, and best practices relevant to the field.
Skip Trace Coordinator
PAR North America
09.2016 - 06.2022
- Coordinated account assignments for recovery to streamline processes.
- Reviewed account documentation to determine eligibility for acceptance.
- Updated Recovery Data Network (RDN) daily.
- Contacted clients via phone or email.
- Clearly and concisely documented accounts.
- Trained new hires to ensure effective onboarding and readiness for recovery tasks.
- Delivered friendly, knowledgeable customer service to enhance client satisfaction.
Collections Agent
Premiere Credit of North America
06.2015 - 06.2016
- Contacted debtors consistently to establish payment arrangements for past-due accounts, improving recovery rates.
- Negotiated payment agreements with customers to facilitate timely debt resolution.
- Utilized payment plan system to enhance customer compliance and decrease delinquency.
- Maintained compliance with fair debt practices and regulatory guidelines.
- Continued education regarding collection laws and regulations.
- Documented all accounts daily.
- Exhibited professionalism in all interactions with customers and colleagues.
Claims Deputy
State of Indiana Department of Workforce Development
12.2013 - 06.2015
- Coordinated with claimants, employers, and agency staff to make timely and accurate eligibility determinations.
- Assessed evidence and exercised sound judgment to determine eligibility for unemployment insurance.
- Analyzed information and made eligibility determinations in conformance with Federal and State Unemployment insurance laws, rules, policies and procedures.
- Communicated with claimants and employers via telephone and email in a professional and customer service focused manner.
- Represented the agency in administrative hearings, advocating for fair resolutions.
Eligibility Specialist
Xerox Corporation
01.2010 - 01.2013
- Interviewed applicants to obtain and verify information for eligibility determination, ensuring compliance with program standards.
- Determined eligibility for TANF, Food Stamps, and Medicaid parts A,B, and D.
- Interpreted and explained eligibility requirements, application details, payment methods, and applicants' legal rights, enhancing applicant understanding.
- Addressed inquiries and concerns to ensure customer satisfaction and support throughout the eligibility process.
Education
Bachelor of Science - Organizational Leadership
College of Biblical Studies
Indianapolis, IN12-2023
Skills
- Data verification
- Compliance management
- Risk management
- Data collection and assessment
- Customer relationship management strategies
- Microsoft Office proficiency
- Problem solving and analysis
- Attention to detail
- Time management
- Effective communication
Timeline
Dealer Concierge Specialist
Kinetic Advantage
03.2026 - Current
Collateral Audit Specialist
Kinetic Advantage
07.2022 - Current
Skip Trace Coordinator
PAR North America
09.2016 - 06.2022
Collections Agent
Premiere Credit of North America
06.2015 - 06.2016
Claims Deputy
State of Indiana Department of Workforce Development
12.2013 - 06.2015
Eligibility Specialist
Xerox Corporation
01.2010 - 01.2013
Bachelor of Science - Organizational Leadership
College of Biblical Studies