Nelly Anu

• Processed customer transactions using point-of-sale systems efficiently.
• Assisted customers with product inquiries and provided exceptional service.
• Managed cash drawer, ensuring accuracy during financial exchanges.
• Resolved customer complaints promptly to enhance satisfaction levels.
• Managed inventory levels to ensure product availability and minimize stockouts.
• Operated online order fulfillment processes to maintain efficiency and accuracy.
• Candidate ID : 6646637

• Overview of role in 1 to 2 lines
• Working as a wait staff within Novotel on a VET pathway I gained more experience, not only within the hospitality system but also as a full day experience. I worked from 7:30am -3:30pm, this VET pathway gave me an opportunity and experience of what it’s like to work full time.

Key responsibilities

• Customer service
• Organisation skills
• Communication
• Time management
• Provided exceptional customer service by promptly addressing guest inquiries and requests.
• Assisted in food and beverage service, ensuring timely delivery and presentation standards.
• Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere.

• Assisted customers with product selection and inquiries, enhancing shopping experience.
• Managed inventory organization, ensuring efficient stock replenishment and product accessibility.
• Collaborated with team members to maintain store cleanliness and safety standards.
• Operated point-of-sale systems accurately, processing transactions efficiently.

• Overview of role in 1 to 2 lines
• Working as a wait staff I gained customer service experience and learned more within the hospitality workplace. I was a quick learner and picked up a lot of experience working there.

Key responsibilities

• Customer service
• Money handling
• Communication
• Assisted in training new staff on operational procedures and menu knowledge.
• Managed table settings efficiently to enhance guest experience during meals.
• Collaborated with kitchen staff to ensure timely and accurate order delivery.
• Adapted to changing customer needs and preferences to improve satisfaction levels.
• Resolved guest complaints promptly to maintain positive dining atmosphere.