NELSON DAVID

• Perform checks on optimal staffing levels by tracking vacancies and initiating interview processes to identify qualified candidates
• Conduct 5 to 10 interviews per month for freshers and experienced candidates to understand their profile and expected remuneration with reason for change
• Schedule Technical round interviews with team in Russia and Client round with US team

• Worked as SEO Analyst for Real Estate Channel Partner for apartments in Bangalore, Chennai, Mumbai, Pune and Gurgaon
• Performed tasks like Blog creation, Social Media sharing, Image & Video Creation, Directory Submission, Article Submission, Forum Posting, Social Bookmarking, Link Building, PDF and PPT Submission - to rank amongst the top 3 positions on Google 1st page

DAN’S Foods is family owned business started in April 2010 with an idea of making home-made chocolates and sugar candies. Established line of work was in production area of chocolates.

• Managed team of 38 Data Entry Executives, responsible for processing medical assessments conducted by doctors and nurse practitioners for enrolled US citizens, above 65 years of age and for critically ill members

• Managed team of 20-25 senior customer service associates, accountable for handling processes that involved new business and mid term adjustments on policies from brokers in Ireland
• Visited Hibernian Aviva in Dublin for 2 months to migrate, Ireland’s first onshore process in March 2009. Prepared onshore processes with subject matter experts, created “Diagnostic Report” and “As-Is” process maps; signed off by client and presented to senior management offshore
• Recognized for efficiently managing 15 member team of Claims Analysts within Norwich Union such as Third Party Claims, thereby dealing with policy holders, third parties, solicitors, engineers and garages
• Managed payments for Claims Analysts in Glasgow and Scotland; raising cheques after receiving instructions from solicitors

• Lead team of 20 members, managed voice and non-voice operations for one of UK’s top telecommunication companies - Carphone Warehouse
• As a Customer Service Associate, task involved handling inbound customer service calls for US magazines such as Vogue, Vanity Fair, GQ, Conde Nast (April 2001 – Jan 2002)
• Placed online orders for home shopping catalogue customers’ of Great Universal Stores in the UK (Feb 2002 – Feb 2003)

Conducted 30 - 40 various telephonic surveys for Citibank, HSBC Bank, Modi Xerox and did whole lot of database updation.