Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
Timeline
Generic

NELSON DAVID

Director - HR
Bangalore,Karnataka

Summary

Multi-skilled professional with 18 years experience in various industries such as call center, home made chocolate business, real estate industry, digital marketing and life insurance. Started career as a call center professional / BPO management for 14 years. Adept at working in high pressure environments with strict deadlines. Good communication and interpersonal skills, multi-tasking, team player, independent contributor; passionate about Affiliate Marketing. Social service at organization level for Make a Wish Foundation to fulfill the wishes of underprivileged children.

Overview

2
2
Languages
4
4
Certifications
16
16
years of post-secondary education
21
21
years of professional experience

Work History

Director of Human Resources

Sunbay Apps Pvt. Ltd. (IT Outsourcing Co.)
Bangalore , Karnataka
2019.06 - Current
  • Perform checks on optimal staffing levels by tracking vacancies and initiating interview processes to identify qualified candidates
  • Conduct 5 to 10 interviews per month for freshers and experienced candidates to understand their profile and expected remuneration with reason for change
  • Schedule Technical round interviews with team in Russia and Client round with US team

SEO Analyst

Houseey Swap Tech Pvt. Ltd.
Bangalore
2018.05 - 2019.09
  • Worked as SEO Analyst for Real Estate Channel Partner for apartments in Bangalore, Chennai, Mumbai, Pune and Gurgaon
  • Performed tasks like Blog creation, Social Media sharing, Image & Video Creation, Directory Submission, Article Submission, Forum Posting, Social Bookmarking, Link Building, PDF and PPT Submission - to rank amongst the top 3 positions on Google 1st page

Production Supervisor

DANS Foods Private Ltd. (family business, home-made chocolates)
Bangalore
2013.04 - 2018.04

DAN’S Foods is family owned business started in April 2010 with an idea of making home-made chocolates and sugar candies. Established line of work was in production area of chocolates.

Team Supervisor - Operations

XL Health India Corporation Pvt. Ltd. (United Health Group, USA)
Bangalore
2012.02 - 2013.03
  • Managed team of 38 Data Entry Executives, responsible for processing medical assessments conducted by doctors and nurse practitioners for enrolled US citizens, above 65 years of age and for critically ill members

Assistant Manager Operations

WNS Global Services Pvt. Ltd (Aviva UK and Ireland)
Bangalore
2006.10 - 2010.06
  • Managed team of 20-25 senior customer service associates, accountable for handling processes that involved new business and mid term adjustments on policies from brokers in Ireland
  • Visited Hibernian Aviva in Dublin for 2 months to migrate, Ireland’s first onshore process in March 2009. Prepared onshore processes with subject matter experts, created “Diagnostic Report” and “As-Is” process maps; signed off by client and presented to senior management offshore
  • Recognized for efficiently managing 15 member team of Claims Analysts within Norwich Union such as Third Party Claims, thereby dealing with policy holders, third parties, solicitors, engineers and garages
  • Managed payments for Claims Analysts in Glasgow and Scotland; raising cheques after receiving instructions from solicitors

Customer Service Associate & Team Leader

ICICI OneSource Ltd. (UK and US processes in Telecom, Retail & Publication)
Bangalore
2001.04 - 2006.09
  • Lead team of 20 members, managed voice and non-voice operations for one of UK’s top telecommunication companies - Carphone Warehouse
  • As a Customer Service Associate, task involved handling inbound customer service calls for US magazines such as Vogue, Vanity Fair, GQ, Conde Nast (April 2001 – Jan 2002)
  • Placed online orders for home shopping catalogue customers’ of Great Universal Stores in the UK (Feb 2002 – Feb 2003)

Magus Customer Dialog - Part-time

Customer Dialog Executive (Telemarketing)
Bangalore
1998.01 - 2001.03

Conducted 30 - 40 various telephonic surveys for Citibank, HSBC Bank, Modi Xerox and did whole lot of database updation.

Education

MBA - Supply Chain Management

Sikkim Manipal University
Bangalore
2012.04 - 2014.02

Bachelors of Commerce Degree - Commerce

University Of Madras
Chennai
2001.07 - 2004.05

Intermediate / (10+2) - Commerce

Cathedral Composite Pre-University
Bangalore
1997.06 - 1999.06

No Degree - ICSE School

St. Paul's English School
Bangalore
1987.06 - 1997.03

Skills

    Customer Relationship

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Additional Information

  • Completed IAA (ISO Advanced Awareness) Training and was certified to prepare end to end documentation for processes
  • Completed Level A1 in Spanish and German

Certification

Digital Marketing - Digital 360

Interests

Foreign languages, instrumental music, airlines industry, travelling and swimming

Timeline

Completed Life Insurance training through ING Vysya and Maxlife and have been certified by IRDA in September 2013

2020-12

Director of Human Resources

Sunbay Apps Pvt. Ltd. (IT Outsourcing Co.)
2019.06 - Current

SEO Analyst

Houseey Swap Tech Pvt. Ltd.
2018.05 - 2019.09

Digital Marketing - Digital 360

2018-05

Certified by Ministry of Micro, Small & Medium Enterprises – Govt. Of India Org. in Supply Chain Management

2015-04

Production Supervisor

DANS Foods Private Ltd. (family business, home-made chocolates)
2013.04 - 2018.04

MBA - Supply Chain Management

Sikkim Manipal University
2012.04 - 2014.02

Team Supervisor - Operations

XL Health India Corporation Pvt. Ltd. (United Health Group, USA)
2012.02 - 2013.03

Assistant Manager Operations

WNS Global Services Pvt. Ltd (Aviva UK and Ireland)
2006.10 - 2010.06

Six Sigma Certified Yellow belt training

2005-02

Bachelors of Commerce Degree - Commerce

University Of Madras
2001.07 - 2004.05

Customer Service Associate & Team Leader

ICICI OneSource Ltd. (UK and US processes in Telecom, Retail & Publication)
2001.04 - 2006.09

Magus Customer Dialog - Part-time

Customer Dialog Executive (Telemarketing)
1998.01 - 2001.03

Intermediate / (10+2) - Commerce

Cathedral Composite Pre-University
1997.06 - 1999.06

No Degree - ICSE School

St. Paul's English School
1987.06 - 1997.03
NELSON DAVIDDirector - HR