Nelson Lopez
Travel Consultantant
Coimbatore
Summary
Goof knowledge of Airline industry with exposure to two different airlines and Agency working knowledge.
Thorough knowledge of Reservations systems and transactions processing - Amadeus systems
Strong customerservice skills, with ability to diffuse difficult situations
Proficient in general office duties.
Knowledge of ticket office, meticulous in compiling information
Good communication and Sales skills
Ability to plan organize client' travel itineriaries
Overview
16
16
years of professional experience
Work History
Traffic Assistant
Malaysia Airlines
Chennai
03.1996
Senior Oprations Assistant
dnata emirates group
09.2018 - 08.2019
Responsibilities
Preparation of mis REPORTS
Airline deal distribution amongst various channels o dnata outlets
Liaising with various Airlines to secure deals and ensuring all active deals are verifiedand filed fares are reflecting on respective GDS
liaising with various airlines in case of disparities fare filing
Communicate with various airlines to solve any discrepancy related to pricing, Route and ticketing rights.&Consolidation business and update share point site
Handle any queries raised by vendors (Airline/GDS)and proactively participated in th implementation of new marketing plans.
Validate route deals for various all LOB s of dnata includingCorporates, B2C and consolidation business
Prepare route deal synopsis sheet for senior Leadership Team every week
Handle pricing and ensure fare distribution through various channels of dnata
Validate contracts with vendors and send for approval
Monitor all incoming Agent Debit Memo (ADM) on a daily basis andensure timely checking of ADMs for authenticity
Reservations Ticketing Officer
Singapore Airlines
Chennai
04.2000 - 09.2015
level of customer serviceservice Reservations calls promptly and efficientlyproviding high
service Reservations calls promptly and efficiently providing high level of customer service
carry out preflight checks such as PSPT/meal/ and seat preferences
Timeline
Senior Oprations Assistant
dnata emirates group
09.2018 - 08.2019
Reservations Ticketing Officer
Singapore Airlines
04.2000 - 09.2015
Traffic Assistant
Malaysia Airlines
03.1996