NELSON PARMAR
VADODARA
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Ganesh Hyundai
VADODARA
04.2023 - 12.2024
- Supervised employees through planning, assignments, and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Developed service strategies to improve retention and revenue in all the departments like Bodyshop , Service and Parts.
- Reviewed daily reports and organized meetings to provide strategic guidance.
- Assessed manpower availability and analyzed their skills to optimize team performance.
Group Assistant General Manager
Ganesh Hyundai
VADODARA
06.2022 - 03.2023
- Oversaw daily operations and labor management across departments including body shop, service, and parts.
- Developed comprehensive action plans to drive business growth across all departments.
- Managed the company's Service Quality Index to ensure high standards.
- Resolved daily departmental complaints, ensuring timely and satisfactory customer outcomes.
- Managed all service processes and supervised employees to ensure efficient operations.
- Compiled comprehensive targets and achievement reports.
Business Development Manager & CCM Head
Ganesh Hyundai
Vadodara
05.2020 - 04.2022
- Coached, developed and motivated team to achieve revenue goals.
- Maintained a database of existing customers and prospective leads.
- Optimized operational processes to improve efficiency and effectiveness in business development activities.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Achieved business targets by developing strategic action plans and overseeing daily operations across all departments.
BUSSINESS DEVELOPMENT OFFICER & CUSTOMER HANDELING
Mercedes banz
Ahemedabad
09.2018 - 11.2019
- Engaged with US customers to explain product benefits and services, fostering customer understanding and satisfaction.
- Managed labor and addressed complaints across Bodyshop, Service, and Parts departments.
- Resolved critical customer complaints promptly, ensuring complete satisfaction.
BUSSINESS HEAD AND CUSTOMER CARE
CARGO FORD
VADODARA
06.2016 - 08.2018
- Conducted comprehensive business analysis across departments including body shop parts, labor, and service parts to streamline operations and enhance revenue.
- Maintained accurate records of all inventory levels, including ordering parts when necessary.
- Evaluated customer complaints and took corrective action when necessary.
- Prepared monthly financial statements for review by upper management.
Education
GED -
Mechanical engineering
Waghodia Road , Vadodara06-2017
Motor Mechanic
Industrial Training Institute
Gorwa . ITI06-2014
MBA - Marketing Management and Research
Parul University
Waghodia Road, VadodaraSkills
- Customer relations
- Customer satisfaction
- Employee retention
- Quality standards
- Dealership management
- Service department operations
- Labor estimating
- Performance improvement
- Financial document control
- New business development
- Leadership and team building
- Product development
Affiliations
- Day by day learning
- manage and Schedule each and everything
- interest in self development & Research
- Working on project Suspension System, Eletric vehical prototye , Improving Engin performance.
Accomplishments
- 2 times won best Bussiness devlopment & Customer care Awards.
- Best Net promoter score in Region. Awaeded by hyundai Team.
- Awarded by Ganesh Team Best employee of the year
Certification
- Certified by hyundai Team Best CCM & Bussiness head
- Certified by Hyundai Team Asst General manager
- Certified by Hyundai Team General Manager
Languages
Gujarati
First Language
English, Hindi
Advanced (C1)
C1
Timeline
General Manager
Ganesh Hyundai
04.2023 - 12.2024
Group Assistant General Manager
Ganesh Hyundai
06.2022 - 03.2023
Business Development Manager & CCM Head
Ganesh Hyundai
05.2020 - 04.2022
BUSSINESS DEVELOPMENT OFFICER & CUSTOMER HANDELING
Mercedes banz
09.2018 - 11.2019
BUSSINESS HEAD AND CUSTOMER CARE
CARGO FORD
06.2016 - 08.2018
- Certified by hyundai Team Best CCM & Bussiness head
- Certified by Hyundai Team Asst General manager
- Certified by Hyundai Team General Manager
GED -
Mechanical engineering
Motor Mechanic
Industrial Training Institute
MBA - Marketing Management and Research
Parul University
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