NELSON UMMANI

Achieved an 11% increase in operational efficiency by leading a cross-functional team of 40 employees in process improvements.

Delivered exceptional guest experiences through consistent service quality across all properties.

Maintained high guest satisfaction ratings for assigned properties.

Ensured hygiene and brand standards compliance through effective implementation of cleaning schedules.

Uphold grooming and discipline standards across all teams, promoting a professional environment.

Improved cost effectiveness by conducting audits of vendor bills and negotiating competitive pricing.

Controlled operational expenses while maintaining high quality and service standards.

Optimised staffing through effective team roster management and manpower planning.

Enhanced team performance and compliance through targeted training sessions and operational audits.

Directed operations across 7 outlets, managing a team of up to 55 personnel.

Achieved a 15% increase in monthly sales through effective team leadership and strategic initiatives.

Ensured compliance with company policies on cash handling, security systems, and hygiene standards.

Mentored store managers in developing impactful sales strategies and enhancing customer loyalty.

Scheduled and led regular meetings with store teams to assess objectives, performance metrics, and customer feedback.

• Led New Store Openings (NSO) for Chaayos across Pan India, ensuring timely and compliant launches.
• Conducted regular site visits to ongoing projects, tracking work completion as per PERT charts and project timelines.
• Raised goods, assets, and equipment requisitions to the company warehouse to ensure timely availability as per project plans.
• Coordinated dispatch and delivery of assets, consumables, and audit materials from the central warehouse to new stores.
• Managed logistics planning for NSO personnel and ensured smooth coordination with cross-functional departments.
• Reviewed and approved designs, layouts, and drawings for all upcoming café projects.
• Supervised equipment setup and installation in line with approved layouts and operational standards.
• Coordinated with Operations teams to ensure station readiness and complete café setup prior to opening.
• Executed smooth handover of cafés from the Project team to Operations post-opening.
• Provided post-opening operational support to ensure business stability and process adherence.
• Conducted asset, cash, and consumables audits, handing over reports to Quality & Audit teams.
• Performed pre-opening quality audits to ensure compliance before café launch.

• Supported Area & Store Manager in sales promotions, community engagement, and daily operations.
• Ensured adequate inventory, merchandising, and supplies for smooth store functioning.
• Handled store opening/closing, shift supervision, and task delegation.
• Managed cash handling, register readings, and financial documentation during shifts.
• Maintained store safety, cleanliness, and equipment standards.
• Processed payroll and staff scheduling aligned with sales trends.
• Monitored loss prevention, cash controls, and inventory (weekly & monthly).
• Reported operational issues, incidents, and safety concerns to management.

• Independently managed café operations with full sales, cost, and P&L ownership.
• Drove sales growth and profitability through forecasting, target allocation, and team motivation.
• Controlled COGS, labor, wastage, and other controllable costs.
• Ensured SOP compliance for cash handling, tenders, inventory, and customer service.
• Managed inventory forecasting, assets, equipment maintenance, and staff rosters.
• Led daily briefings, training, grooming, and team development.
• Handled grievances and customer complaints, improving satisfaction and repeat footfall.
• Analyzed customer feedback and drove customer engagement and café footfall.