Nemai Ghosh
Bangalore
Summary
Dynamic IT professional with extensive experience at LTIMindtree Ltd, excelling in Tier 3 support for Microsoft Online Exchange. Proven leadership in managing a team of 12 engineers while driving successful hybrid migrations and enhancing data governance. Skilled in PowerShell automation and committed to delivering exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Specialist Cloud and Infrastructure
LTIMindtree Ltd
07.2022 - Current
- Provide World Wide Technical Support for Microsoft Online Exchange as Tier 3 Support Engineer in Microsoft Partner Business.
- Managing Team of 12 Frontline Engineers.
- Microsoft Exchange Online
- Microsoft Defender Portal Email Perimeter
- Microsoft Compliance Portal
- Lotus Notes 7,8 and 9
- Lotus Domino 7,8 and 9
- Right Fax Servers and User Management
- Hybrid Migration Exchange 16/19,Remote Move Migration, IMAP Migration (G-Suite and Other IMAP Email Client)
- Providing excellent customer service by walking the member through the step-step advance technical troubleshooting procedure regarding O365 Admin portal/Exchange Onlie/Security and Compliance etc
- Handling Escalation Cases
- Handling Enterprise Office related Cases World Wide
- Handle issues related to Hybrid Migration-Exchange 16 and 19, G-Suite Migration and other IMAP migration.
- Well verse with e-Discovery with Preservation Plan and Collection Plan with EDRM module.
- Unified Audit Logs/Admin Audit Logs
- Data Governance.
- Email Perimeter
- PowerShell and Automation to make task easy.
- Office 365 related issues
- Email Perimeter
Senior Specialist Collaboration Service (M365 and Lotus Domino)
HCL Technologies LTD
03.2017 - 07.2022
- Project: Health Care Service Corporation (US)
- Role: Senior Specialist off Shore in Messaging and Collaboration (Domino and MSO365)
- Duration: (March 2017 to 2022)
Infrastructure specialist (L2)
Maarga Systems Pvt Ltd
Chennai
02.2015 - 02.2017
- Company Name: Sanmar Engineering Corporation
- Role: Lotus Domino administrator
- Duration: Feb 15 to Feb 2017
- Nature of Job: Managing the Entire Lotus Domino Infrastructure (L2)
Lotus Domino Administration
Sims Consultant
08.2013 - 02.2015
- Client: Srachi Group
- Nature of Job: Managing the Entire Lotus Domino Infrastructure (L2)
Citrix Administration
ITC Info Tech
10.2012 - 08.2013
- Client: ITC Research and Development Center
- Nature of Job: Managing the Entire Citrix Administration (L1)
System Engineer L2
Orange Business Service (Partner Pay Role) S2 Info Tech
01.2011 - 09.2012
- Client: Haldia Petrochemicals Ltd
- Nature of Job: Desktop/Server
Education
B.Com -
CALCUTTA UNIVERSITY
01.2004
Skills
- World Wide Technical Support
- Microsoft Online Exchange
- Tier 3 Support
- Managing Team
- Microsoft Defender Portal
- Email Perimeter
- Microsoft Compliance Portal
- Lotus Notes 7
- Lotus Notes 8
- Lotus Notes 9
- Lotus Domino 7
- Lotus Domino 8
- Lotus Domino 9
- Right Fax Servers
- User Management
- Hybrid Migration Exchange 16
- Hybrid Migration Exchange 19
- Remote Move Migration
- IMAP Migration
- G-Suite
- Other IMAP Email Client
Certification
MCP/MS Azure 104
Languages
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 03/16/82
- Marital Status: Married
Timeline
Specialist Cloud and Infrastructure
LTIMindtree Ltd
07.2022 - Current
Senior Specialist Collaboration Service (M365 and Lotus Domino)
HCL Technologies LTD
03.2017 - 07.2022
Infrastructure specialist (L2)
Maarga Systems Pvt Ltd
02.2015 - 02.2017
Lotus Domino Administration
Sims Consultant
08.2013 - 02.2015
Citrix Administration
ITC Info Tech
10.2012 - 08.2013
System Engineer L2
Orange Business Service (Partner Pay Role) S2 Info Tech
01.2011 - 09.2012
B.Com -
CALCUTTA UNIVERSITY
Similar Profiles
Saranya SelvarajSaranya Selvaraj
Specialist- Workforce Management at LTIMindtree LtdSpecialist- Workforce Management at LTIMindtree Ltd
Jagadishchandrabose Jagadishchandrabose null
Module Lead at LTIMindtree LtdModule Lead at LTIMindtree Ltd
Aruna Arumugam VanniarAruna Arumugam Vanniar
Senior Specialist - Leadership Hiring at LTIMindtree LtdSenior Specialist - Leadership Hiring at LTIMindtree Ltd