Nemay DAS
Kolkata
Summary
Attentive Customer Service/Technical Support Representative successful at diagnosing customer problems, performing tests, and implementing successful resolutions. Proven relationship-builder with excellent problem-solving and conflict management skills. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving and multitasking.
Overview
9
9
years of professional experience
Work History
Team Leader
TECHNOSOLIS INFORMATICS LMITEED
Kolkata
08.2016 - 09.2022
- Organized client meetings to provide project updates.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Participated in regular meetings with senior leadership to provide updates on team progress.
IT Technician
MICROTOSH SOFTWARE SUPPORT LLP
Kolkata
02.2014 - 07.2016
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
Education
HARDWARE NETWORKING ENGINEER
CLOUDNET ESSENTIAL
BEHRAMPUR,INDIA12-2013
DIGITAL INFORMATION TECHNOLOGY
NALHATI YOUTH COMPUTER TRAINING CENTRE
NALHATI BIRBHUM01-2011
High School Diploma -
KOITHA IGH SCHOOL
BIRBHUM,INDIA01-2010
Skills
- Mentoring
- Technical Support
- Client Support
- Call Center Operations
- Problem-Solving
- Upselling
- Payment Processing
- Product Sales
- Customer Service
Languages
Bengali
First Language
Hindi
Intermediate (B1)
B1
English
Elementary (A2)
A2
Timeline
Team Leader
TECHNOSOLIS INFORMATICS LMITEED
08.2016 - 09.2022
IT Technician
MICROTOSH SOFTWARE SUPPORT LLP
02.2014 - 07.2016
HARDWARE NETWORKING ENGINEER
CLOUDNET ESSENTIAL
DIGITAL INFORMATION TECHNOLOGY
NALHATI YOUTH COMPUTER TRAINING CENTRE
High School Diploma -
KOITHA IGH SCHOOL
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