NEPAL SINGH RATHORE
FOOD AND BEVRAGE SERVICE
Ahmedabad
Summary
Dynamic Food and Beverage Manager with a proven track record at The Royal Food Service, excelling in service delivery management and team building. Enhanced customer satisfaction through effective complaint resolution and staff training, leading to increased repeat business. Skilled in cost control and operations oversight, ensuring high-quality dining experiences.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Food and Beverage Manager
The Royal Food Service
12.2010 - Current
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Food Service Supervisor
Vodafone Call Centre
03.2010 - 11.2010
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
Food Service Supervisor
Indus University
01.2009 - 02.2010
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts, and supply costs.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Established and managed team schedules and shift assignments.
Food and Beverage Attendant
HCG Hospital
04.2007 - 01.2009
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
High School Diploma -
Gov.senior Seconrdy School Bamaniya
Udaipur, IndiaSkills
Food and beverage operations
Cost control
Service delivery management
Operations oversight
Hygiene regulations
Ordering supplies
Labor management
Beverage making
Team building
Timeline
Food and Beverage Manager
The Royal Food Service
12.2010 - Current
Food Service Supervisor
Vodafone Call Centre
03.2010 - 11.2010
Food Service Supervisor
Indus University
01.2009 - 02.2010
Food and Beverage Attendant
HCG Hospital
04.2007 - 01.2009
High School Diploma -
Gov.senior Seconrdy School Bamaniya