Nepolin Deka
Guwahati
Summary
Conscientious product, finance and operational individual with 5+ years of increasing revenue through effective sales strategies, while maintaining experience working in the IT and Banking industries. Strong operational, marketing, and desktop research skills which allowed an investment breakthrough of 202,400 US dollar remittance. Proven track record of excellent customer service. Skilled in risk management, financial analysis, compliance and onboarding KYC with due diligence. Strong communicator with a Master’s degree in Business. Seeking an opportunity to apply financial and operational skills in Banking and investment-related services.
Overview
8
8
years of professional experience
Work History
Relationship Manager
Ujjivan Small Finance Bank
Guwahati
09.2023 - Current
- Portfolio Management of 17 crores
- Client Onboarding
- Work closely with Operations, Compliance, Product, and revenue groups
- Gain an understanding of the firm's businesses and regulatory frameworks
- Conduct AML checks to ensure compliance with policies, procedures, and regulatory obligations
- Support team manager in day-to-day oversight and strategic initiatives
- Interact with Client Onboarding teams across divisions, Compliance, Technology, and revenue groups on KYC / CIP matters
- Identify and escalate risks and issues
- Participate in risk mitigation strategies
- Identify, define, and enhance process efficiencies to benefit Client Onboarding
- Participate in regular meetings with Management, Compliance, and Quality Assurance to maintain strong relationships
- Conduct CPV with detailed Due Diligence, FDD, LDD, SDD and ODD.
Manager Acquisition
IDFC First Bank
Guwahati
05.2022 - 07.2023
- Developed a comprehensive marketing plan aimed at increasing brand awareness and driving customer acquisition
- Successfully fulfilled targets related to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
- Achieved targets for both Life insurance and General insurance products
- Managed asset disbursements for various types of loans including Business loans, Credit Cards/Overdrafts, Fixed Deposits/Overdrafts, Personal Loans, Education loans, Four-wheeler/Two-wheeler loans, and Consumer loans
- Identified and pursued new business opportunities, resulting in the acquisition of five new accounts
- Conducted due diligence investigations to identify potential liabilities and support the acquisition of new businesses
- Established partnerships with the IIT Guwahati Startup Program and Assam Startup Cell for the Leap to Unicorn second season from the bank
- Successfully acquired a Trade Forex high-value current account portfolio worth 3.5 crore, expanding the bank's client base.
Business Relationship Partner
Yes Bank Ltd
Guwahati
12.2019 - 04.2022
- Open and close current and savings accounts for customers
- Manage investments in securities and insurance products for clients
- Assist in opening Fixed Deposits and Recurring Deposits for customers
- Handle service and excellence for both branches and customers, ensuring satisfaction
- Manage and address audit-related issues to ensure compliance
- Handle all NPA accounts, including monitoring and recovery efforts
- Address defaulters who fail to meet settlements in treasury operations, security trading, and remittances
- Conduct credit analysis of loan portfolios to assess risk and ensure sound lending practices
- Manage operational risks and perform KYC (Know Your Customer) and due diligence procedures for banking clients
- Manage portfolios of investments and benchmark their quality against industry standards
- Provide services related to securities and Demat accounts, including account opening and maintenance.
Information Developer/ Technical writer
Infor Global
Hyderabad
11.2016 - 11.2017
- Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues
- Troubleshoot technical issues and provided on-site technical support
- Provided technical support for end-users and resolved escalated technical issues with the Product Manager
- Financial Technical writer and Instructional Designer for ERP LN
- Platform used XML, XHTML, HTML, and Adobe Captivate
- Direct end-to-end solutions with GODREJ as a personal client.
Education
Post Graduation Diploma in Management -
Institute of Public Enterprise
03.2016
Bachelor in Commerce(Computers) -
Indian Institute of Management and Commerce
03.2012
Skills
- Computer Skills
- Ability to Multitask
- Customer Service Skills
- Communication Skills
- Adaptability
- Business
- MS Office
- Portfolio Growth
- De-Escalation Techniques
- Policy Management
- Qualifying Customers
- Product Recommendations
- Relationship Management
- Wealth management portfolios
- Service assistance
- Customer Service
- Customer Portfolio Management
- Solution management
- Effective customer communication
Accomplishments
- Qualified International Sales Training Program for Azerbaijan
- Highest incentive earned for 4 months consecutively.
- Highest value disbursed in Assets in the entire East Region.
- Zonal drive achieved 3 times in six months consecutive.
Languages
- English
- Hindi
- Assamese
Hobbies and Interests
- Reading
- Writing
- Travelling
- Perfume collection
- Cooking
- Swimming
- Football
Timeline
Relationship Manager
Ujjivan Small Finance Bank
09.2023 - Current
Manager Acquisition
IDFC First Bank
05.2022 - 07.2023
Business Relationship Partner
Yes Bank Ltd
12.2019 - 04.2022
Information Developer/ Technical writer
Infor Global
11.2016 - 11.2017
Post Graduation Diploma in Management -
Institute of Public Enterprise
Bachelor in Commerce(Computers) -
Indian Institute of Management and Commerce
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