Neru Prasad K M
Associate
Bengaluru
Summary
Dedicated Customer Service professional with knowledge of 6 years experience service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Specialist
Lastminute.com
Bengaluru
08.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed additional services and chnage requests for Low cost flights
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Audited customer account information to identify issues and develop solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information
Operations Associate
BYJU'S
Bengaluru
06.2020 - 07.2022
- Providing Day to day support to employees with travel related issues.
- Booking Hotels, flights & Bus Tickets to the employees who goes for conduction.
- Ensuring Adherence to the travel policy
- Provide timely information to employees regarding their travel
- Support events with travel needs and event planning coordination. Arrangement of Cab facilities like OLA,Uber, Private cabs to employees & its supervision.
- End to End execution of Onboarding Program for all Business units.
Property Manager
Treebo Hotels
Bengaluru
06.2018 - 06.2019
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, make recommendations regarding shopping, dining, or entertainment.
- Plan, schedule or supervise the work of other employees.Date-stamp, sort, and rack incoming mail and messages.
- Recruitment & Training of employees
Cafe Manager
Happy Camper Holidays
Cochin
06.2017 - 06.2018
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Advise to housekeep staff when rooms have been vacated and are ready for cleaning.
- Arrange tours, taxis, or restaurant reservations for customers
Education
MBA - Tourism Administration
Mangalore University
Madikeri 08.2015 - 07.2017
B.com -
Mangalore University
Madikeri 06.2012 - 05.2015
Skills
Excellent written and oral communication
Certification
Travel port Basic Course, Athena Training Academy
Timeline
Customer Service Specialist
Lastminute.com
08.2022 - Current
Operations Associate
BYJU'S
06.2020 - 07.2022
Property Manager
Treebo Hotels
06.2018 - 06.2019
Cafe Manager
Happy Camper Holidays
06.2017 - 06.2018
Travel port Basic Course, Athena Training Academy
06-2016
MBA - Tourism Administration
Mangalore University
08.2015 - 07.2017
B.com -
Mangalore University
06.2012 - 05.2015
Similar Profiles
VIVEK SVIVEK S
Customer Support Agent at Lastminute.comCustomer Support Agent at Lastminute.com
Mefuza BanuMefuza Banu
Escalated Care- Agent at Lastminute.comEscalated Care- Agent at Lastminute.com
AMAL STEPHENAMAL STEPHEN
Contributor-Telesales at Lastminute.comContributor-Telesales at Lastminute.com