Summary
Overview
Work History
Education
Skills
Disclaimer
Software Exposure
Timeline
Hi, I’m

Nesni K N

Summary

Experienced Senior Associate with more than three years of experience in the field of data management and payroll processing. I possess a strong understanding of the complexities and challenges involved in these areas and have consistently demonstrated my ability to deliver results. I look forward to utilizing my skills and experience to make meaningful contributions to the organization and achieve shared goals.

Overview

3
years of professional experience

Work History

Sutherland Global Services PVT LTD

Sr. Associate
08.2022 - Current

Job overview

  • Successfully trained new hires and existing agents resulting in stronger staff development and increased productivity.
  • Support the team and respond to their queries.
  • Regularly prepared and shared Service Level Agreement (SLA) reports, ensuring accuracy and error-free nature of the reports, displaying strong attention to detail and appreciation for feedback. Developed effective communication skills through this experience.
  • Processing payments and resolving issues related to payments.
  • Effectively manage communication channels within the team by sharing pending and backlog emails, as well as completion emails throughout the process. This ensures an open line of communication and encourages seamless collaboration, leading to timely completion of projects.
  • Review and take appropriate measures to ensure that employees receive correct payments. In case of any discrepancies such as underpayment or overpayment, steps will be taken to correct them promptly.

Sutherland Global Service PVT LTD

Associate CS Internet
08.2020 - 10.2022

Job overview

  • During my initial year of professional tenure, I was responsible for managing employee data related to leave and accurately coding leave and return information in a tool called MyTime.
  • To ensure that the employee's leave status and expected return date are up-to-date in the relevant tools, it is essential to communicate with the manager through tasks and email for timely and accurate information.
  • The job position was changed to Tier 2 which involved dealing with payroll. The responsibilities included reviewing and processing eligibility for payments to employees, such as regular hours, personal time, vacation time, sick time, and bonuses

Education

Bharat Mata College, Thrikkakara

BBA from 7.18 CCPA

Mary Matha School, Thrikkakara

Commerce Group from 70%

Mary Matha School, Thrikkakara

High School from 85%

Skills

  • Leadership Skills
  • Communication Skills
  • Team Management Skills
  • Adaptability
  • Time Management Skills
  • Performance Monitoring

Disclaimer

I assure and confirm that the information provided above is true and accurate to the best of my

Software Exposure

  • Excel
  • Word
  • Email and outlook
  • AWS (Amazon Workspaace)

Timeline

Sr. Associate

Sutherland Global Services PVT LTD
08.2022 - Current

Associate CS Internet

Sutherland Global Service PVT LTD
08.2020 - 10.2022

Bharat Mata College, Thrikkakara

BBA from 7.18 CCPA

Mary Matha School, Thrikkakara

Commerce Group from 70%

Mary Matha School, Thrikkakara

High School from 85%

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