Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Nethaji Babu K

Hyderabad

Summary

Strategic leader with over 12 years of experience in operations management and process optimization. Demonstrated success in reducing costs and enhancing efficiency through data-driven decision-making and lean methodologies. Certified Lean Six Sigma Black Belt and Scrum Master, skilled in managing KPIs, SLAs, and fostering stakeholder collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Compliance Manager

Amazon
Hyderabad
06.2022 - Current
  • Led a 173-member team in Compliance operations team, improving SLA adherence by 25% through process reengineering.
  • Reduced operational waste by 18% by implementing Cost to Serve methodologies.
  • Collaborated with tech teams to automate compliance checks, saving 200+ hours per month.
  • Automated the workflows and reduced the TAT by 30%.
  • Designed systems to track compliance performance metrics across the processes.

Team Lead(Operations)

Cognizant
Hyderabad
02.2020 - 06.2022
  • Managed 30+ FTEs, ensuring 98% on-time delivery for 350+ global OTT platforms.
  • Resolved 95% of client escalations within 24 hours, improving CSAT scores by 30%.
  • Created workflows that help new team members adapt to the process skills easily by reducing the training time from 3 weeks to 2 weeks.
  • Key Achievement: Won the Platinum Award for exceeding productivity targets.

Team Lead

Sunlight IT
Hyderabad
01.2018 - 02.2020
  • Directed 20+ digital marketers, increasing client ROI by 40% via SEO/SMM strategies.
  • Trained 40+ employees on Google Analytics, PPC, and automation tools.
  • Key Achievement: Recognized as "Best Employee" for driving a 35% increase in lead generation.

SEO Head / Team Lead

Dreamz Info
Guntur
08.2012 - 12.2017
  • Boosted organic traffic by 50% for clients through on-page/off-page SEO optimizations.
  • Reduced bounce rate by 20% via UX/UI improvements and content strategy.

Education

M.Tech - Computer Science

Guntur Engineering College(JNTUK)
Guntur
07.2015

Skills

  • Operations Management – Process Optimization Workflow Automation Cost reduction Project management Workflow automation
  • Leadership – Team Building Performance Management Stakeholder Engagement cross-functional collaboration
  • Data & Analytics – KPI Tracking Root Cause Analysis Continuous Improvement
  • Project Management – Agile Scrum Budgeting Risk Mitigation SLA management
  • Digital Transformation – SEO Web Development CRM ERP Systems Tech Integration

Certification

  • Certified Lean Six Sigma Black Belt
  • Certified Scrum Master (CSM)

Affiliations

  • Auto Classification: Developed machine learning model to auto-flag restricted products with 89% accuracy. Reduced manual review workload by 35% (150 → 225 TPH)
  • Quality Automation: Created a script-based quality process and reduced the manual efforts while performing the quality audits, reducing the audit time from 24 hours to 2 hours.
  • Check SEO Tool – Developed an on-page optimization algorithm, improving search rankings for clients
  • Homeocare International – Led digital campaigns for 45+ branches, enhancing patient engagement. Designed the framework for the lead tracking.

Timeline

Compliance Manager

Amazon
06.2022 - Current

Team Lead(Operations)

Cognizant
02.2020 - 06.2022

Team Lead

Sunlight IT
01.2018 - 02.2020

SEO Head / Team Lead

Dreamz Info
08.2012 - 12.2017

M.Tech - Computer Science

Guntur Engineering College(JNTUK)

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Nethaji Babu K