Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Projects
Languages
Timeline
Generic

Nethra Andela

Bengaluru

Summary

Enthusiastic Site Reliability Engineer of having 3 years of IT experience by supporting production for a top brokerage and trading bank in the United States. I have provided end-to-end support across a wide range of technologies and processes, including Kafka, AWS, Linux, GCP, Apigee, Splunk, and Harness, with hands-on experience in DevOps practices, system monitoring, and application deployment. My role involved managing incident response, production support, data center operations, and load balancing, while ensuring adherence to the ITIL framework and best practices in change management and disaster recovery. I’ve actively contributed to root cause analysis, problem resolution, and incident management, leveraging strong analytical thinking, effective communication, time management, and team collaboration to deliver consistent, high-quality support.

Overview

3
3
years of professional experience

Work History

Site Reliability Engineer

Wipro
Bengaluru
05.2022 - Current
  • Experienced in supporting and managing Apache Kafka for real-time data streaming and messaging systems. Proficient in performing production deployments and troubleshooting the issues.
  • Hands-on experience with AWS services such as EC2, S3 to build and maintain scalable cloud infrastructure. Skilled in implementing automation, security in AWS environments.
  • Proficient in Linux system administration, including shell scripting, user and permission management, and troubleshooting. Regularly use command-line tools to perform performance tuning and automate tasks.
  • Skilled in deploying, and managing APIs using Apigee Edge. Able to secure APIs with OAuth, quotas, and policies, while enabling analytics for performance monitoring.
  • Expert in using Splunk for log aggregation, monitoring, and data analysis. Developed dashboards and alerts to support proactive issue resolution and operational insights.
  • Managed critical data center tasks, including server installations, hardware upgrades, and environment monitoring. Ensured high availability and physical security of infrastructure.
  • Skilled in traffic routing and failover strategies in load balancing. Created several Red button groups in order to help in maintenance activities.
  • Led end-to-end incident management processes to quickly restore services and minimize downtime. Coordinated cross-functional teams to ensure clear communication and timely resolution.
  • Developed few automation scripts, system utilities, and data processing workflows using Python. Created a web application using python flask and the app provides the status of the server.
  • Utilized Harness for continuous delivery pipelines, enabling faster and more reliable deployments. Created workflows for canary, blue-green, and rolling deployments across environments.
  • Adept at implementing CI/CD pipelines and automating infrastructure using tools like Jenkins, Terraform, and Git. Foster a DevOps culture to improve development speed and system stability.
  • Skilled in deploying and maintaining applications across cloud and on-prem environments.
  • Clear and concise communicator, able to translate technical information for diverse audiences. Regularly collaborate with stakeholders to ensure shared understanding and alignment.
  • Strong analytical skills to identify patterns, troubleshoot complex issues, and improve system efficiency. Utilize data-driven approaches to support decision-making.
  • Proven ability to diagnose and resolve technical and operational issues under pressure. Focused on minimizing impact while addressing root causes.
  • Efficient in prioritizing tasks and managing multiple projects simultaneously. Consistently meet deadlines without compromising quality.
  • Knowledgeable in ITIL practices for service management, including incident, change, and problem management. Apply ITIL principles to ensure structured and efficient operations.
  • Provided ongoing support for production environments, ensuring system stability and availability. Conducted post-incident reviews to drive continuous improvement.
  • Managed changes through structured processes to minimize risk and ensure accountability. Coordinated with stakeholders for approvals, scheduling, and validation.
  • Conducted thorough RCA to identify underlying issues and prevent recurrence. Documented findings and implemented long-term corrective actions.
  • Developed and tested disaster recovery plans to ensure business continuity. Coordinated failover procedures and backup strategies across systems.
  • Participated in patching efforts from the beginning, starting with the creation of change tickets, and seeing them through to completion.
  • Participated in certificate renewals, service account password rotations, middleware and gateway application support.
  • Familiar with more than 20 tools, including Red Button, Splunk, Venafi, Remedy, Confluence, Jira, and the CMA Portal.
  • Achieving 99.99% uptime for the system by overseeing incident response and implementing proactive measures to prevent outages.

Education

Bachelore of Technology - Electrical, Electronics And Communications Engineering

Madanapalle Institute of Technology And Science
Madanapalle, Andhra Pradesh
04-2022

Skills

  • Kafka
  • AWS
  • Linux
  • Apigee
  • Splunk
  • Data center operations
  • Load balancing
  • Incident management
  • GCP
  • Python
  • Harness
  • Devops
  • Application deployment
  • Effective communication
  • Analytical thinking
  • Team collaboration
  • Problem resolution
  • Time management
  • ITIL framework
  • System monitoring
  • Incident response
  • Production support
  • Change management
  • Root cause analysis
  • Disaster recovery

Affiliations

  • Actively engaged in district-level cultural events, including dance and drama, during the second year of intermediate studies; recognized with awards for outstanding performances and artistic contribution.
  • Excelled as a throwball athlete, captaining my college team to a district-level championship and earning selection to represent the district in the state-level tournament during my intermediate studies.

Projects

  • Created a simple Python Flask web application that displays real-time server status including OS details, CPU usage, memory usage, and disk usage.
    It is deployed in a production-ready environment using Gunicorn as a WSGI server and Nginx as a reverse proxy.
  • Github URL : https://github.com/Nethra-3/My-web-app/blob/main/README.md

Languages

English - Fluent

Hindi - Intermediate

Telugu - Native

Kannada - Conversational

Timeline

Site Reliability Engineer

Wipro
05.2022 - Current

Bachelore of Technology - Electrical, Electronics And Communications Engineering

Madanapalle Institute of Technology And Science

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Nethra Andela