NETHRA CHAKRADHAR
Implementation Consultant
Bengaluru,KA
Summary
Well-traveled Implementation Consultant with 2+ years helping clients enhance businesses through careful introduction of advanced Fedena ERP. Satisfied only when customers successfully integrate with Fedena ERP and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions. Technology-oriented individual with attention to detail and a commitment to providing a high level of service and support to clients. A confident Implementation Specialist with expertise in rectifying issues while installing applications both remotely and at client sites. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Collect the requirement from clients and write the user stories and explain it to R& D team and convert those requirements into product Feature and make sure that is implemented and tested and do the acceptance Testing and release the feature.
Create videos on the new release features and publish in the support portal and youtube.
Conduct Webinars world wide on the new and old Product features.
Overview
7
7
years of post-secondary education
2
2
years of professional experience
Work History
Implementation Consultant, FORADIAN
FORADIAN Technologies PVT. LTD
BANGALORE, Karnataka
04.2019 - Current
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Served as project driver and authoritative source for customers implementing Foradian's Fedena.
- Traveled to customer facilities to inspect initial implementation of Fedena software, directing apparent issues to appropriate engineering staff for correction.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Handled over 30 incoming calls daily while providing excellent customer service.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Reduced process lags and improved productivity by supervising implementation managers.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Analyzed business requirements to understand business needs.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Evaluated trends to understand competitive environments and assess current strategies.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Conduct Webinars on new product release.
- Recorded and explained with clear instructions on the product features and release in youtube.
Education
B.E - INSTRUMENTATION TECHNOLOGY
RMEC College
Bellary Karnataka India 07.2012 - 08.2017
PUC -
NALANDA PU College
Bellary Karnataka India 06.2004 - 04.2006
SSLC - undefined
VIANNEY VIDHYALA School
undefined
Nethra
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
User Documentation Development
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Implementation Consultant, FORADIAN
FORADIAN Technologies PVT. LTD
04.2019 - Current
B.E - INSTRUMENTATION TECHNOLOGY
RMEC College
07.2012 - 08.2017
PUC -
NALANDA PU College
06.2004 - 04.2006
undefined
Nethra
SSLC - undefined
VIANNEY VIDHYALA School
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