Chandralekha M
Bengaluru
Summary
Effectively manages assignments and team members, dedicated to self-development to provide expectation-exceeding services. Achieving tangible results and cross-team collaboration, protective and excited to partner with like-minded individuals to achieve goals.
Overview
14
14
years of professional experience
Work History
Administrative Manager
Utility Enterprises
09.2018 - Current
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
HR Administrator
Vocational Training Institute
12.2015 - 06.2018
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Supported company growth by collaborating on workforce planning efforts.
- Conducted thorough recruitment processes to attract top talent in the industry.
Assistant Manager
Trident Automobiles Private
03.2014 - 11.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Telemarketing Sales Representative
Sunrays Finance
01.2010 - 12.2013
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Implemented upselling techniques to increase revenue and move product.
- Built relationships with customers using strong persuasion and active listening skills.
Education
MBA - Accounting And Finance
CV Raman University
Bengaluru, India2016
B.Com - Accounting And Finance
Om Sai College
Bengaluru, India2014
Skills
- Administrative background
- Payroll and budgeting
- Team Collaboration
- Developing Policies and Procedures
- Resource Planning
- Human Resource Management Software
- Relationship Building
- Business Needs Identification
Timeline
Administrative Manager
Utility Enterprises
09.2018 - Current
HR Administrator
Vocational Training Institute
12.2015 - 06.2018
Assistant Manager
Trident Automobiles Private
03.2014 - 11.2015
Telemarketing Sales Representative
Sunrays Finance
01.2010 - 12.2013
MBA - Accounting And Finance
CV Raman University
B.Com - Accounting And Finance
Om Sai College
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