Netravathi Revanni
Hubbali
Summary
At HDFC Bank Ltd, I led a customer service team to elevate service levels, mastering complaint resolution and operations. Renowned for adaptability and active listening, I significantly enhanced customer satisfaction. My approach not only resolved issues efficiently but also strengthened customer relationships through exceptional service.
Overview
5
5
years of professional experience
Work History
Customer Experience Executive
HDFC BANK LTD
BENGALURU
03.2022 - Current
- Managed a team of Customer Service Representatives responsible for providing excellent service levels.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support for customers via phone, email, chat, or other communication channels.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Developed processes for handling escalated customer inquiries efficiently and effectively.
- Resolved customer complaints regarding sales and service.
- Maintained positive relationships with customers by responding promptly to their requests.
Associate priority relationship manager
Aditya Birla Capital
Bengaluru
08.2021 - 03.2022
- Assisted clients in selecting appropriate insurance products based on individual needs.
- Evaluated client applications and processed policy renewals efficiently.
- Educated clients on coverage options and policy terms during consultations.
- Maintained accurate records of client interactions and policy details in CRM systems.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Business Relationship Executive
Jana Small Finance Bank
Bengaluru
11.2020 - 08.2021
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Worked closely with sales team members to create effective sales collateral.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
MBA - Finance And Marketing
K L E Socitey.,M R Sakhare English Medium School
Hubli09-2020
Skills
- Complaint handling
- Customer service
- Operations
- Multitasking
- Time management
- Customer complaint resolution
- Active listening
- Patience
- Adaptability
- Process improvement
- Problem solving
- Communication strategy
- Patience and composure
Affiliations
- 2 years of NCC IN School.
- Sports also played like Volleyball, Throw ball, Discuss Throw, Short put Throw, and cricket.
- Participated in National Level Management Fest. (GALACTO 2019 Smart India
Language Known
- Kannada
- English
- Hindi
Custom
I confirm that the information provided by me is true to the best of my knowledge and belief.
Timeline
Customer Experience Executive
HDFC BANK LTD
03.2022 - Current
Associate priority relationship manager
Aditya Birla Capital
08.2021 - 03.2022
Business Relationship Executive
Jana Small Finance Bank
11.2020 - 08.2021
MBA - Finance And Marketing
K L E Socitey.,M R Sakhare English Medium School