Neuman Prakash Dhaya Sagar
Guildford
Summary
Dynamic and results-oriented professional with a Master's degree in International Business Management and three years of progressive experience in Customer service and Technical Sales and service. Seeking a challenging role in business management, consulting, marketing, strategy, customer relations, or project management where I can leverage my strong analytical skills, strategic mindset, and proven track record of delivering impactful solutions. Eager to contribute my expertise in business management to drive growth and success in a dynamic and collaborative environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
WHSmith
04.2022 - 01.2024
- Provided exceptional, to all shoppers, assisting them in locating products, answering inquiries, and processing transactions swiftly and accurately
- Maintained clean, organized, and visually appealing store environment to enhance shopping experience for customers
- Assisted with stock replenishment, ensuring shelves were fully stocked and products were well-presented
- Contributed to achieving sales targets by actively promoting products and identifying upselling opportunities
- Handled cash and card transactions in compliance with company policies and procedures
- Collaborated effectively with team members to ensure smooth operation of store
- Received positive feedback from customers for providing excellent service and product knowledge.:
- Strong customer service skills, with ability to handle diverse customer needs and preferences
- Effective communication skills, both verbal and written, in a fast-paced retail environment
- Time management and organizational skills, ensuring tasks were completed efficiently and on time.
Technical Officer
SIMDI Company Private Limited, Republic of Maldives
07.2019 - 07.2021
- Installed, repaired, and maintained Canon photocopiers in a corporate environment
- Troubleshot and resolved complex copier issues, minimizing downtime for users.
- Provided technical support to users on Canon copier operation and troubleshooting
- Extensive knowledge of computer networks, hardware, software and operating systems
- Proven track record of successful implementation of technical projects in a timely, cost-effective manner
- Increased customer satisfaction by 10% by improving response times to technical support requests
- Reduced copier downtime by 5% by implementing preventive maintenance procedures Developed and implemented sales strategies for photocopiers and related services Built and maintained relationships with potential and existing customers
Customer Service Representative
HCL Technologies
04.2018 - 04.2019
- Provided exceptional customer service to a wide range of customers, including healthcare professionals, patients, and insurance companies
- Resolved customer issues quickly and efficiently, resulting in a 99% customer satisfaction rate Exceeded sales targets for medical equipment products and services by 10%
- Developed and maintained strong relationships with customers and healthcare professionals
- Proficient in medical equipment products and services, CRM systems, and medical billing and insurance
- Increased customer satisfaction by 10% by implementing new customer service procedures Reduced customer complaints by 5% by resolving customer issues quickly and efficiently Processed over 1000 orders and shipments without any errors
Education
Master of Science - International Business Management
University Of Surrey
Global Strategy, International Business Management, Human Resource Management, Marketing, Global Strategy Implementation, Accounting and Finance, International Trade, e-business Strategy, Business Reporting Techniques, and Innovation Management. Project Work: Presented coursework titled "Global Expansion Strategies for Tesla Inc. to enter the Indian Market" and achieved a Distinction grade -
Bachelor of Technology - Mechanical Engineering
Bharath University
Chennai, Tamil NaduSkills
- Business Management
- Project Management
- Microsoft PowerPoint
- Microsoft Excel
- Team Management
- Numerical and Analytical Skills
- Adaptability
- Communication Skills
- Data Analytics
- Interpersonal Skills
Certification
Google Project Management
Timeline
Sales Assistant
WHSmith
04.2022 - 01.2024
Technical Officer
SIMDI Company Private Limited, Republic of Maldives
07.2019 - 07.2021
Customer Service Representative
HCL Technologies
04.2018 - 04.2019
Master of Science - International Business Management
University Of Surrey
Global Strategy, International Business Management, Human Resource Management, Marketing, Global Strategy Implementation, Accounting and Finance, International Trade, e-business Strategy, Business Reporting Techniques, and Innovation Management. Project Work: Presented coursework titled "Global Expansion Strategies for Tesla Inc. to enter the Indian Market" and achieved a Distinction grade -
Bachelor of Technology - Mechanical Engineering
Bharath University
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