Nevaeh Scott
Fort Wayne
Summary
Compassionate caregiver with extensive experience as a Certified Nursing Assistant, adept at enhancing patient comfort through direct care and effective communication. Proven ability to manage time efficiently while maintaining meticulous documentation. Recognized for building strong relationships and delivering exceptional customer service, ensuring dignity and respect for all clients.
As healthcare professional, extensive experience in managing patient interactions and administrative duties in medical setting. Valued for strong collaboration skills, adaptability, and consistent delivery of high-quality results. Known for reliability and effective communication, ensuring seamless patient experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
Help at Home
04.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
Certified Nursing Assistant
Saint Anne Home Retirement Community
05.2024 - 02.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
Receptionist
CSL Plasma
01.2024 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new and current donors and conducted series of screening procedures to determine suitability for [Type] donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Enhanced overall clinic performance through diligent maintenance of equipment used in conducting medical screenings.
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
Floor Staff Member
Regal Cinemas
05.2022 - 09.2022
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Team Member
Taco Bell
06.2018 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
No Degree - TC Healthcare Specialist
Ivy Tech Community College
Fort Wayne, IN07-2027
No Degree - Medical Assisting/ Healthcare Administration
University of Northwestern Ohio
Lima, OH06-2024
High School Diploma -
R Nelson Snider High School
Fort Wayne, IN06-2022
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Verbal and written communication skills
- Team collaboration
- Direct patient care
- Documentation
- Complex Problem-solving
- Front desk operations
- Telephone etiquette
- Customer service
Certification
- Certified Nursing Assistant
- BLS/ CPR/ First Aid certification
Timeline
Caregiver
Help at Home
04.2025 - Current
Certified Nursing Assistant
Saint Anne Home Retirement Community
05.2024 - 02.2025
Receptionist
CSL Plasma
01.2024 - 04.2024
Floor Staff Member
Regal Cinemas
05.2022 - 09.2022
Team Member
Taco Bell
06.2018 - 03.2022
No Degree - TC Healthcare Specialist
Ivy Tech Community College
No Degree - Medical Assisting/ Healthcare Administration
University of Northwestern Ohio
High School Diploma -
R Nelson Snider High School
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