Neville Billimoria
Summary
To achieve a responsible position where I can apply my knowledge and skills with an opportunity for professional challenge and growth to support and enhance the objectives of the company.
Successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and EHR/s profiling techniques in US Healthcare.
Utilize excellent organizational skill to enhance efficiency that leads to achieve outstanding outcomes for the team and the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Account Executive / Case Processor
FIGmd / MRO
10.2019 - 05.2024
- Quality Analysis and Documents testing according to required procedures
- Product demonstration to Clients from various registries like: AAD - American Academy of Dermatology
- GIQUIC - American Society for Gastrointestinal Endoscopy
- HNS - American Academy of Otolaryngology (Head and Neck Surgery) IRIS - American Academy of Ophthalmology (Intelligent Research in Sight)
- Responsible for providing resolution to issues within the parameters of contractual Service Level Agreements (SLAs)
- Provide data analysis major insights and conclusions and Perform end-to-end operation checks and validation
- Ensure processes alignment with company policies and report and investigate any process deviation to ensure continuous improvement on service quality
- Solve problems and challenges independently, have direct client interaction through calls, email, chat for the Providers / Facilities / Doctors / Clinic EHR/s (Electronic Health records and assist them with documentation for the correct CPT / ICD codes and documentation in their respective EHR required b CMS (Center of Medicare and Medicaid Services) Annual Data Submission
- Extended support to the team members in their work and solved their queries
- Proactively engaging Practices/Hospitals/Providers to support and drive adoption and usage of specific products (Pegasus Dashboard, CMS Reporting) and features within the MRO solution, ensuring maximum business benefits for the client
- Managed complex customer (Providers, Practices across US) complaints, offering smart solutions for continued customer satisfaction and loyalty
- Preparing regular reports for clients via the existing analytics suite
- Conducting preventative account maintenance activities with clients based on product usage trends and key performance indicators
- Focusing on driving customer engagement to positively impact customer retention, revenue growth and advocacy
- Mentoring new joiners and conducting product (Internal) training within the team and organization
- Enhanced working relationships by participating in team-building activities
- Thrived in fast-paced environment with energy and enthusiasm
- Worked with Processing Cases for insurance and Legal purposes for patients as well with the average cases of 22 cases per hour.
Client Account Executive
FIGmd
09.2017 - 04.2019
- Quality Analysis and Documents testing according to required procedures
- Product demonstration to Clients from various registries like: AAD - American Academy of Dermatology
- GIQUIC - American Society for Gastrointestinal Endoscopy
- Responsible for providing resolution to issues within the parameters of contractual Service Level Agreements (SLAs)
- Provide data analysis major insights and conclusions and Perform end-to-end operation checks and validation
- Ensure processes alignment with company policies and report and investigate any process deviation to ensure continuous improvement on service quality
- Solve problems and challenges independently, have direct client interaction through calls, email, chat for the Providers / Facilities / Doctors / Clinic EHR/s (Electronic Health records and assist them with documentation for the correct CPT / ICD codes and documentation in their respective EHR required b CMS (Center of Medicare and Medicaid Services) Annual Data Submission
- Extended support to the team members in their work and solved their queries
- Proactively engaging Practices/Hospitals/Providers to support and drive adoption and usage of specific products (Pegasus Dashboard, CMS Reporting) and features within the MRO solution, ensuring maximum business benefits for the client
- Managed complex customer (Providers, Practices across US) complaints, offering smart solutions for continued customer satisfaction and loyalty.
Fund Raiser on call and on field.
SAKSHAM PARIVARTAN (NGO)
09.2016 - 09.2017
- I worked as a Fund Raiser on call and on field
- I was working for the underprivileged which was an initiative to change lives by making everybody self sufficient by enhancing their skills and knowledge
- My work description for the NGO was to get in touch with individuals and corporate companies alike and generate funds, also help with basic necessities such as Food / Clothing / Books / Education
- There are certain events that the NGO has conducted to name a few are: UNITING THE SOCIETY: Objectives: We organized Marathons to unite different people from different socio cultural and economical backgrounds
- We also organized cycle rides to bring people together and create awareness about the effects of pollution and global warming
- Other Programs like Yoga to create awareness for health get together and fundraisers
- SWACHA BHARAT ABHIYAAN: Objectives: Sanitation and Cleanliness
- The NGO has visited many Government schools and cleaned the Premises we have also distributed Sanitizers and soaps to children and Adults alike, we have also conducted clean road missions with the help of our Co Workers
- Create awareness for all kinds of diseases distribution of mosquito repellents and nets for the underprivileged
- WORKING FOR THE BENEFIT OF THE POLICE DEPARTMENT: Objectives: We helped the police personnel's with distributing clean drinking water at different areas in the city Distributing Raincoats, Tea and other refreshments
- Volunteer ourselves to control traffic at busy junctions, creating awareness to follow traffic rules
- Felicitate policemen for their contribution towards the society
- WOMEN EMPOWERMENT: Objectives: We have been taking a big step towards women empowerment by organizing small camps for women from different households and giving them Opportunities to work alongside men at equal levels
- Helping them by teaching them how to make Pickles, juices, tailoring at small scale as a profession to help themselves
- Empowering the Girl child to learn self defense through martial arts as well as encourage them for their academics by conducting tuition's free of cost for the underprivileged by professional teachers who generously helped us at the NGO.
Market Researcher / Analytics
WNS Global
01.2011 - 01.2013
- It was a UK Based Process was an outbound Cold Calling job (GFKNOP, CATI) where the main objective was to take Computer Assisted Telephonic Interviews (CATI) Surveys from UK Customers about the Socio Economic Condition of the Country
- We would call the UK households and were given a set of specific questions weekly that would be asked to the customers about the Socio Economic Condition of the Country.
Education
BSc in Hotel Management -
Bharati Vidyapeeth institute of Hotel Management
Higher Secondary Schooling -
St. Andrews College - National Institute of Open Schooling
Senior Secondary Schooling -
J.N. Petit Technical High School
PuneSkills
- Analytical problem-solving
- Time management
- Microsoft Office
- Consultative sales
- Solution consulting
- Business growth
- Customer relationships
- JIRA
- Customer Service
- SLA Management
Certification
Online Certification obtained for the following courses:
1 Introduction to Six Sigma
2 Introduction to SQL
3 Business Analysis Basics
4 Fundamentals of Database: What is SQL?
5 Power BI for Beginners.
Languages
English
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Nepali
Intermediate (B1)
French
Intermediate (B1)
Hobbies
I Like to Cook and watch sports in m free time.
I am also interested in gardening and DIY in electronics.
I do play football, Badminton and basketball whenever I get time.
Timeline
Client Account Executive / Case Processor
FIGmd / MRO
10.2019 - 05.2024
Client Account Executive
FIGmd
09.2017 - 04.2019
Fund Raiser on call and on field.
SAKSHAM PARIVARTAN (NGO)
09.2016 - 09.2017
Market Researcher / Analytics
WNS Global
01.2011 - 01.2013
BSc in Hotel Management -
Bharati Vidyapeeth institute of Hotel Management
Higher Secondary Schooling -
St. Andrews College - National Institute of Open Schooling
Senior Secondary Schooling -
J.N. Petit Technical High School
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