NEVIN SAMUEL SAM
N. Paravoor
Summary
A dedicated professional with nearly 3 years of experience as an Associate Software Engineer, specializing in IT Service Desk services for global clients. Skilled in problem-solving, client support, and technical troubleshooting. Currently seeking to transition into the Marketing or Finance industry, leveraging a strong foundation in analytical thinking and customer-centric solutions.
Overview
3
3
years of professional experience
Work History
Associate Software Engineer
Hexaware Technologies Ltd.
Chennai
08.2021 - 05.2024
- Worked as an IT Service Desk Agent on two global client projects.
- Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
- Provided technical assistance and support for incoming queries, issues and requests through phone calls, emails and chat.
Education
POST GRADUATE DIPLOMA - MANAGEMENT
RAJAGIRI BUSINESS SCHOOL
KAKKANAD04-2026
B.COM - MODEL II MARKETING
RAJAGIRI COLLEGE OF MANAGEMENT AND APPLIED SCIENCES
KAKKANAD04-2021
HIGHER SECONDARY -
LITTLE HEARTS SCHOOL
N. PARAVOOR03-2018
HIGH SCHOOL -
LITTLE HEARTS SCHOOL
N. PARAVOOR03-2016
Skills
- Quick decision-making
- Positive Attitude
- Communication skills
- Time management
- MS Office
- SLA management
- Ticketing system proficiency
- Customer service
Accomplishments
- I've been "Service Desk - Topper of the month" for five times during my work on a project for 1 year.
- Received "Rockstar of the month" award two times.
- Received "Pinnacle award" (quarterly award) two times in a row.
Languages
- English - Proficient
- Malayalam - Native Speaker
Personal Information
- Age: 24
- Father's Name: SAM JACOB
- Date of Birth: 12/13/00
- Gender: MALE
- Nationality: INDIAN
References
References available upon request.
Timeline
Associate Software Engineer
Hexaware Technologies Ltd.
08.2021 - 05.2024
POST GRADUATE DIPLOMA - MANAGEMENT
RAJAGIRI BUSINESS SCHOOL
B.COM - MODEL II MARKETING
RAJAGIRI COLLEGE OF MANAGEMENT AND APPLIED SCIENCES
HIGHER SECONDARY -
LITTLE HEARTS SCHOOL
HIGH SCHOOL -
LITTLE HEARTS SCHOOL
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