Newton Paul M
Program Management
Bangalore
Summary
Dynamic Regional Program Manager with over 10 years of expertise in operational management and team leadership. Proven success in program management, process improvements, and vendor management, leading to substantial automation and strategic program delivery. Skilled at cultivating stakeholder relationships to drive continuous improvement across cross-functional teams. Results-oriented professional ready to drive success in regional operations, utilizing experience in program execution and leadership to improve organizational outcomes. Emphasis on collaboration and adaptability to meet changing business needs, ensuring consistent performance and clear communication.
Overview
21
21
years of professional experience
2005
2005
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Regional Program Manager
Linkedin Technologies
10.2019 - Current
- Led vendor programs setup, training, and success measurement.
- Supported vendor teams as SMEs, ensuring product value and customer engagement.
- Provided performance updates and collected feedback for vendors.
- Consulted stakeholders to leverage vendor network for scaling.
- Managed Vendor Solutions model: forecasting, planning, deploying, and training.
- Developed and updated contracts.
- Managed knowledge transfers and process optimization with vendors.
- Oversaw daily operations with vendors.
- Designed and reviewed operational metrics, SLAs, and KPIs.
- Monitored performance and addressed issues with corrective actions.
- Demonstrated leadership and produced scalable results.
- Coordinated mass account verification projects.
- Resolved complex escalations from Sales and Vendor teams.
- Assisted in workforce planning and resource needs.
- Expedited urgent tickets with Vendor DA Operational team.
- Planned yearly territory cycle for Sales team to support Data Assurance.
Team Lead
Linkedin Technologies
10.2012 - 09.2019
- Managed case queue and vendor performance.
- Handled escalations and quality management.
- Conducted vendor training, coaching, and meetings.
- Managed vendor relationships, shift management, and resource assessment.
- Prepared performance reports for stakeholders.
- Planned regional territory and conducted training.
- Managed SOPS and cross-functional relationships.
Subject Matter Expert
Cognizant Technologies
06.2012 - 10.2014
- Managed case queues, monitored vendor performance, and ensured adherence to SLAs and KPIs.
- Handled escalations, maintained quality standards, and resolved complex issues efficiently.
- Led training programs, provided ongoing coaching, and conducted regular vendor meetings.
- Managed vendor relationships, shift scheduling, and resource assessments for optimal performance.
- Prepared performance reports for stakeholders, highlighting trends and areas for improvement.
- Developed regional plans and delivered targeted training to align with business goals.
- Managed SOPs and worked with cross-functional teams to ensure process consistency.
Credit Analyst
VWR LAB PRODUCTS Pvt Ltd
09.2008 - 05.2012
- Managed accounts receivables and contacted customers for past due accounts.
- Reconciled accounts and escalated collection issues.
- Assigned risk classifications and credit evaluations.
- Approved customer account reviews and ensured proper credit information.
Quality Controller
Infosys BPO Ltd
08.2004 - 08.2008
- Monitored calls, conducted calibrations, and prepared customer satisfaction analysis.
- Conducted root cause analysis, weekly quality reports, and six sigma calculations.
- Managed transaction audits, quality reports, and SLAs.
- Conducted weekly calls with onshore teams to bridge process gaps.
Education
B.com - Computer Applications in Commerce And Computer Applications
Bishop Ambrose College
High School Diploma - undefined
G.R.G Matriclation School
Skills
Project oversight
Management consulting
Vendor management
Cross-functional coordination
Customer relations
Customer engagement
Negotiating
Process improvement
Supply chain management
Negotiation and conflict resolution
Task prioritization
Data analysis
Project management
Problem-solving aptitude
Problem resolution
Sales strategy
Operations management
Problem-solving
Accomplishments
- Individual Extra Miler award for exceptional performance.
- EDCSM Star for best customer satisfaction.
- Worked on Oracle 11i, Citrix platform, and SAP Platform.
- Industrial training in 'Company Survey' at LG B Rolon chains, Coimbatore.
- Basic programming, MS Office, HTML, Visual Basic, C++, and software testing (manual and automation).
Certification
PMP (pursuing)
Timeline
PMP (pursuing)
06-2025
Project Management (Linkedin Learning)
12-2024
Regional Program Manager
Linkedin Technologies
10.2019 - Current
Team Lead
Linkedin Technologies
10.2012 - 09.2019
Subject Matter Expert
Cognizant Technologies
06.2012 - 10.2014
Credit Analyst
VWR LAB PRODUCTS Pvt Ltd
09.2008 - 05.2012
Quality Controller
Infosys BPO Ltd
08.2004 - 08.2008
High School Diploma - undefined
G.R.G Matriclation School
B.com - Computer Applications in Commerce And Computer Applications
Bishop Ambrose College