Nezreen Rasheed
Teacher
Alappuzha
Summary
Ambitious and analytical banker from South Indian Bank with a proven track record in enhancing customer satisfaction and bank profitability through expert relationship management and consumer banking skills. Highly organized and analytical with three years of professional experience in bank operations, dedicated to streamlining processes and improving overall performance. Known for good customer service and banking software proficiency. Experienced banking professional with superior attention to detail and highly ethical nature. Well-versed in industry regulations and asset protection strategies.
Overview
3
3
years of professional experience
Work History
Banker
South Indian Bank
09.2021 - Current
- Maintained strict compliance with all banking regulations and operations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Continuously updated knowledge of industry trends, regulations, and competitor offerings to maintain a competitive edge in the banking market.
Education
Master of Arts - English Literature
CMS College Kottayam
Kottayam 04.2001 -
Bachelor of Arts - English Literature And Journalism
BPC College
Piravom 04.2001 -
Skills
Customer Service
Consumer Banking
Bank Sales
Relationship Management
Relationship Building
Operational Risk
Know Your Customer
Products and Services Knowledge
Regulatory Compliance
CRM Systems
Banking Software Proficiency
Branch operations
Customer Service-Oriented
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Arabic
Intermediate (B1)
Interests
Blogging, Volunteering, Teaching, Strategic gaming, Content writing
Timeline
Banker
South Indian Bank
09.2021 - Current
Master of Arts - English Literature
CMS College Kottayam
04.2001 -
Bachelor of Arts - English Literature And Journalism
BPC College
04.2001 -