Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Accomplishments
Timeline
Generic

NG Neha

Pune

Summary

Proactive Soft Skills Trainer with dedication to helping individuals flourish in workplace. Educated in wide breadth of training techniques to deliver well-rounded programs that address each employee's unique needs. Offering 3 years of training experience and expertise in motivation and public speaking.

Practical and competent KYC Analyst with 2 years of experience providing risk assessment with firm's regulatory and statutory obligations. Thorough knowledge of Customer Identification Procedure (CIP) requirements. Detail-oriented professional with high-level proficiency to streamline communication.

Overview

8
8
years of professional experience

Work History

KYC QC Analyst

Barclays
12.2023 - Current
  • Conducted quality control reviews of KYC files to ensure compliance with regulatory requirements and internal policies.
  • Verified the accuracy and completeness of customer information and documentation.
  • Identified and escalated any discrepancies, potential risks, or issues in KYC files.
  • Provided feedback and recommendations to KYC Analysts to improve the quality of due diligence processes.
  • Maintained detailed records of QC reviews and findings.
  • Collaborated with the KYC team to ensure timely resolution of identified issues.
  • To Stay updated on regulatory changes and industry best practices related to KYC and AML.
  • Assisted in developing and updating QC procedures and checklists.
  • Participated in training sessions and provide support to junior team members.

KYC Analyst & Soft Skill SME

IBM (Barclays)
11.2021 - 12.2023
  • Delivered engaging presentations on topics such as communication, teamwork, problem-solving, and leadership, resulting in strengthened professional relationships among trainees.
  • Enhanced participant engagement by incorporating real-life scenarios and interactive activities in training sessions.
  • Provided constructive feedback to participants throughout the training process, fostering self-awareness and personal growth among attendees.
  • Maintained detailed records of participant progress, utilizing data to identify patterns and areas for improvement in the overall training program.
  • Promoted a culture of continuous learning within client organizations by delivering regular follow-up sessions covering advanced soft skills concepts.
  • Assessed job requirements and needs of trainees to create soft skill development programs targeting problem-solving and time management.
  • Conducted thorough pre-and post-assessment tests to gauge trainee progress and adjust teaching methods when necessary for optimal results.
  • Designed training manuals to hand out to groups during training.
  • Created content for various training programs.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Adjusted end-to-end KYC process needs to align with workforce capabilities
  • Conducted KYC formality reports on questionable accounts and transactions
  • Offered internal support for audit, compliance and reporting activities
  • Determined customer risk ratings based on analysis and research findings
  • Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review
  • Facilitated communication with onboarding team to gather information and onboarding documentation
  • Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior
  • Conducted thorough reviews for high-risk clients based on stratified risk level guidelines
  • Educated staff on anti-money laundering and financial crimes to escalate concerns to senior members of PSR team
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk
  • Subject matter expert for the team and have participated in quality and process calibrations
  • SME for On-the-Job Training Batches, conduct training, and hold daily team update huddles.

Executive

Cotiviti
01.2019 - 02.2020
  • Joined as an auditor for Provider Address Verification (PAV) & Provider Outreach (PO)
  • In PO we had to call the providers and send the request to send the Medical Records and also do the follow-ups
  • In PAV we had to verify the providers based on certain criteria and also update the TIN, site ID, contact number, and the Address (basically verify the providers correctly)
  • Both PAV and PO required extensive focus because the verification is the utmost priority of the process
  • Also helped peers with understanding the process by simplifying the SOP and help with search methods
  • Worked on daily updates and include them in the knowledge bank (tracker) so that it was easy for the entire MIPS team
  • Achieved Targets month on month without any error (100% quality) also helped peers to achieve the same by helping them with the process and clarifying the doubts
  • Coordinated with Stakeholders to understand monthly training requirements.

Executive

Vodafone
03.2016 - 10.2017

Education

Bachelors in Commerce -

Vasundra College

Skills

Strength identification

Persuasion techniques

Group Dynamics

Training methodologies

Motivation Techniques

Managing complex projects and cross-functional teams

Analyzing data and identifying trends

Generating reports for process improvement

Conducting quality audits and coaching team members

Excellent communication and collaboration skills

Roles And Responsibilities

  • Adjusted end-to-end KYC process needs to align with workforce capabilities
  • Conducted KYC formality reports on questionable accounts and transactions
  • Offered internal support for audit, compliance, and reporting activities
  • Determined customer risk ratings based on analysis and research findings
  • Analyzed and investigated clients for customer due diligence
  • Facilitated communication with onboarding team for information gathering
  • Interpreted evidence to determine legitimacy of customer behavior
  • Conducted thorough reviews for high-risk clients
  • Educated staff on anti-money laundering and financial crimes
  • Reviewed new prospect KYC documents to meet requirements
  • Subject matter expert for the team
  • Conducted training and held team update huddles
  • Auditor for Provider Address Verification (PAV) & Provider Outreach (PO)
  • Assisted peers with process understanding
  • Worked on daily updates and knowledge bank
  • Achieved targets with 100% quality
  • Coordinated with stakeholders for monthly training requirements

Accomplishments

Best Trainer, 09/2017, Created soft skill and leadership content for training, managed process and pre-process training, conducted various soft skills programs, conducted training on pre-process, process & systems refresher training, performed training need analysis

Timeline

KYC QC Analyst

Barclays
12.2023 - Current

KYC Analyst & Soft Skill SME

IBM (Barclays)
11.2021 - 12.2023

Executive

Cotiviti
01.2019 - 02.2020

Executive

Vodafone
03.2016 - 10.2017

Bachelors in Commerce -

Vasundra College

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NG Neha