Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Volunteer Experience
Disclaimer
Timeline
Generic

Topeni Zhimo

Bangalore

Summary

Dedicated professional with a background in education and banking, including experience as a Private Home Tutor and Assistant Manager at Axis Bank. Proven ability to enhance student learning and support team efficiency through effective communication and problem-solving skills. Proficient in Microsoft tools and committed to continuous professional development. Seeking opportunities to leverage skills in a dynamic environment that values growth and contribution.

Overview

8
8
years of professional experience

Work History

Digital Case Advisor

[27]7.ai
Bangalore
04.2025 - Current
  • Digital case manager interfaces with customers via inbound calls, outbound
    calls, or through the Internet depending upon client requirements. This position provides customer
    service support and resolution of non-routine problems regarding client's product or services while
    assessing Customer’s needs and providing assistance and information on product features ensuring
    high levels of customer satisfaction through excellent sales services
  • Technical Support Representative
    - Provided technical assistance and support to customers via phone, email, and chat.
    - Troubleshot and resolved technical issues, documenting customer interactions in the CRM system.
    - Collaborated with internal teams to resolve complex technical issues.
    - Utilized strong problem-solving and communication skills to deliver excellent customer service.

Private Home Tutor
Dimapur
01.2018 - 02.2025
  • Designed engaging, curriculum-aligned lesson plans tailored to individual student needs.
  • Provided personalized academic support and constructive feedback to improve student outcomes.
  • Collaborated with parents to monitor progress and adapt teaching strategies.

Assistant Manager

Axis Bank
Dimapur
05.2022 - 08.2023
  • Resolved complex customer issues with professionalism and efficiency.
  • Trained and mentored new staff on policies, customer engagement, and sales strategies.
  • Managed internal communications and maintained accurate documentation and reports.
  • Built strong relationships with clients and cross-functional teams.
  • Cash Management: Balance the cash register at the beginning and end of shifts; report discrepancies or suspicious activity immediately.

Education

Master of Arts - Sociology

Mahatma Gandhi University
Shillong, Meghalaya
06.2018

Bachelor of Arts -

K.L. Bajirao College
Shillong, Meghalaya
06.2016

Higher Secondary - Arts

St. Margaret's Higher Secondary School
Shillong, Meghalaya
05.2012

Secondary School - 10th Standard

Carmel Higher Secondary School
Dimapur, Nagaland
04.2010

Skills

  • Empathetic communication
  • Critical thinking
  • Creativity and innovation
  • Leadership and mentoring
  • Resilience and adaptability
  • Attention to detail
  • Time management
  • Customer service
  • Technical support

Languages

English: Proficient, Hindi: Upper Intermediate, Nagamese: Proficient, Sumi: Proficient

Accomplishments

  • Got recognition as the best teller in Dimapur cluster at Axis Bank
  • Introducing the product to customers through targeted presentations, demos
  • Certification of IRDAI (Insurance Regulatory and Development Authority of India)

Volunteer Experience

Missionaries of Charity (Anand Bhavan), Volunteer, Dimapur, India, 2018-03, 2018-04, Oversaw charity shop operations and coordinated logistics with other volunteers., Participated in community outreach initiatives promoting kindness and service., Partnered with local organizations to extend support to marginalized groups.

Disclaimer

I hereby declare that the above given information is authenticate to the best of my knowledge. Name: Topeni Zhimo Place: Bangalore

Timeline

Digital Case Advisor

[27]7.ai
04.2025 - Current

Assistant Manager

Axis Bank
05.2022 - 08.2023

Private Home Tutor
01.2018 - 02.2025

Master of Arts - Sociology

Mahatma Gandhi University

Bachelor of Arts -

K.L. Bajirao College

Higher Secondary - Arts

St. Margaret's Higher Secondary School

Secondary School - 10th Standard

Carmel Higher Secondary School

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Topeni Zhimo