Summary
Overview
Work History
Education
Skills
Affiliations
Hobbies and Interests
Languages
Disclaimer
Timeline
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Ngachanso Horam

Senior Associate/Team Lead
Bangalore

Summary

Client-focused, results-oriented professional with expertise in customer service, transaction processing. Known for enhancing efficiency, resolving complex issues, and maintaining high customer satisfaction levels. Seeking to contribute skills and experience in a fast-paced, growth-oriented environment.

Overview

10
10
years of professional experience
6035
6035
years of post-secondary education

Work History

Transaction Processing Analyst (SPOC/Acting Team Leader)

Accenture
12.2018 - Current
  • Managed accounts receivable for clients such as TNT, FEDEX, GLOBAL Knowledge, and Linde PLC
  • Handled client queries, resolved invoice disputes, and ensured timely resolution within SLAs
  • Ran RPA bots to automatically apply payments to invoices, reducing manual workload and improving efficiency
  • Led a team of 7, ensuring high performance and continuous improvement in daily tasks and quality

Senior Executive

Aegis
11.2017 - 10.2018
  • Enhanced customer retention through upselling, resolving billing and refund issues
  • Achieved high levels of customer satisfaction while maintaining a fast call handling time

Sales Associate/Customer Service Representative

Convergys
08.2016 - 08.2017
  • Delivered top-tier customer service via phone and online, addressing non-routine queries and billing issues
  • Contributed to customer satisfaction by providing accurate information and solutions

Process Associate

Cognizant
02.2015 - 04.2016
  • Managed mortgage loan taxation and liaised with tax authorities
  • Resolved customer queries related to refunds, billing, and loan details

Education

Bachelor of Arts -

Northeastern Hills University

Higher Secondary School Leaving Certificate (H.S.L.C.) -

Nagaland Board of School Education

Secondary School Leaving Certificate (S.S.L.C.) -

Board of Secondary Education Manipur

Skills

    Client/Stakeholder Management

    Problem-Solving & Issue Resolution

    Team Leadership & Mentorship

    Data Management & CRM Tools

    Microsoft Office Suite (Advanced) & MS PowerPoint

    MS Word & MS Excel (Advanced)

    MS Access

    CRM Tools & Software

Affiliations

  • Accounts Receivable Management: Proficient in overseeing the end-to-end accounts
    receivable process, ensuring timely and accurate invoicing, payment collection, and
    reconciliation.
  • Invoice Dispute Resolution: Skilled in addressing and resolving billing discrepancies,
    collaborating with clients to ensure prompt and fair resolutions.
  • Reconciliation and Record Maintenance: Experienced in performing regular account
    reconciliations, maintaining accurate financial records, and ensuring compliance with
    internal controls.
  • Microsoft Office Suite Proficiency: Advanced skills in MS Excel (including pivot tables,
    VLOOKUP), MS Word, MS PowerPoint, and MS Access, facilitating efficient data analysis
    and reporting.
  • Communication and Negotiation Skills: Effective in communicating with clients and
    stakeholders, negotiating payment terms, and fostering positive relationships.

Hobbies and Interests

  • Football
  • Basketball
  • Table Tennis
  • Guitar

Languages

  • English (Fluent)
  • Manipuri (Fluent)
  • Nagamese (Fluent)
  • Hindi (Intermediate)

Disclaimer

I hereby declare that the information provided is accurate to the best of my knowledge.

Timeline

Transaction Processing Analyst (SPOC/Acting Team Leader)

Accenture
12.2018 - Current

Senior Executive

Aegis
11.2017 - 10.2018

Sales Associate/Customer Service Representative

Convergys
08.2016 - 08.2017

Process Associate

Cognizant
02.2015 - 04.2016

Bachelor of Arts -

Northeastern Hills University

Higher Secondary School Leaving Certificate (H.S.L.C.) -

Nagaland Board of School Education

Secondary School Leaving Certificate (S.S.L.C.) -

Board of Secondary Education Manipur
Ngachanso HoramSenior Associate/Team Lead