Ng Amarjit Singha
Bangalore
Summary
Dynamic Associate Product Analyst at Sabre Corporation with expertise in GDS systems and a proven track record in analytical problem solving. Enhanced product quality through effective customer scenario documentation and streamlined communication, driving customer satisfaction. Adept at managing vendor relationships and utilizing CRM tools to optimize service delivery.
Overview
11
11
years of professional experience
Work History
Associate Product Analyst
Sabre Corporation
Bangalore
06.2022 - Current
- Served as subject matter expert for airport check-in and RES processes.
- Acted as primary contact for customer issues, analyzing and escalating to appropriate teams.
- Created and maintained Salesforce Case IDs to ensure data integrity and effective tracking.
- Assisted in reproducing and documenting customer scenarios for further investigation, contributing to the overall improvement of product quality and customer satisfaction.
- Documented customer scenarios to support investigations, enhancing product quality.
- Managed Sabre’s product, ensuring accuracy and completeness for stakeholders.
- Coordinated communication among internal teams, expediting issue resolution.
- Provided initial analysis and updates on severity issues to incident management teams.
- Maintained effective communication channels with customers and internal teams.
TRAVEL CONSULTANT
MYSTIFLY
BANGALORE
06.2017 - 04.2022
- Offered exclusive offline deals and commissionable fares to clients, ensuring ticket conversion through follow-ups.
- Handled escalations for schedule change inquiries, achieving timely resolutions.
- Managed operational issue escalations, delivering solutions within turnaround time while maintaining service quality.
- Facilitated customer relations by addressing problems and complaints effectively.
- Designed travel itineraries and prepared cost estimates for clients.
- Created and amended reservations for passengers efficiently.
- Advised customers on restrictions, terms, and conditions of travel services.
- Oversaw complete reservation processes, including booking, ticketing, and customer service.
SECURITY EXECUTIVE
VISTARA
BANGALORE
06.2015 - 02.2017
- Access Control
- Surveillance at BMA and weapon handling process
- Secondary ladder point checks
- Catering security
- Anti-Sabotage checks
- Passenger reconciliation
- Profiling of passenger
- Patrolling
- Allocation of manpower
- Anti-theft check
- Surveillance with the help of CCTV
- Theft and incident accident investigations
- Supervision of International and Domestic Flights
CUSTOMER SERVICE AGENT
AIR INDIA SATS
BANGALORE
04.2014 - 06.2015
- Executed allocation tasks, including service checks, arrivals, boarding, and mishandled baggage resolutions.
- Managed flight interruptions caused by delays or cancellations effectively.
- Oversaw operations for Cathay Pacific Airlines, ensuring compliance with service standards.
Education
Bachelors in Technology (Bio technology) -
Aarupadai Veedu Institute of Technology
Chennai2013
HIGHER SECONDARY CERTIFICATION (NENBSE) -
Little Flower School
Assam2009
SECONDARY SCHOOL CERTIFICATION (SEBA) -
Assapali English School
Assam01.2006
Skills
- International and domestic customer service
- Analytical problem solving
- Postman and SOAP UI
- Jira project management
- Effective communication
- Vendor management
- Microsoft Windows suite
- Client relationship management
- Automation platform expertise
- GDS systems: Amadeus, Sabre, Galileo
- CRM proficiency
- Customer relations
Disclaimer
I hereby declare that all of the above-mentioned information is accurate to my knowledge and I bear full responsibility for the accuracy of the same.
Training
- Amadeus, Sabre and Galileo System Training
- Amadeus and Sabre Departure control system
- Reservation and ticketing(GDS)
- Customer service module training (Air India SATS)
- Document and VISA check training
- Safety and security awareness training
- Departure control system training
- BASIC AVIATION SECURITY COURSE: Completed conducted by Bureau of civil aviation security(2016 Oct)
- DANGERIOUS GOODS REGULATION: course attended conducted by BLUEDART
Personal Information
- Passport Number: M8481552
- Father's Name: NG Babamacha Singha
- Date of birth: 09/29/1990
- Gender: Male
- Nationality: Indian
- Marital status: Single
Timeline
Associate Product Analyst
Sabre Corporation
06.2022 - Current
TRAVEL CONSULTANT
MYSTIFLY
06.2017 - 04.2022
SECURITY EXECUTIVE
VISTARA
06.2015 - 02.2017
CUSTOMER SERVICE AGENT
AIR INDIA SATS
04.2014 - 06.2015
Bachelors in Technology (Bio technology) -
Aarupadai Veedu Institute of Technology
HIGHER SECONDARY CERTIFICATION (NENBSE) -
Little Flower School
SECONDARY SCHOOL CERTIFICATION (SEBA) -
Assapali English School
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