Ngoc Anh Nguyen
Valparaiso
Summary
With my past work experience and current job, I’ve strengthened my skills in customer service, phone handling, scheduling, and cash transactions. I’m a fast learner who adapts quickly to new environments and tasks. Working in fast-paced settings has taught me how to stay organized and calm under pressure. I handle responsibilities efficiently while maintaining a professional and friendly attitude. These experiences have helped me build strong communication skills and confidence in supporting both customers and coworkers.
Overview
2
2
years of professional experience
Work History
Manager
Venus Spa Nails
Valparaiso
10.2024 - Current
- Addressed customer concerns professionally to maintain strong clients relationships
- Handled cash flow, and other card transaction
- Trained and led team members on customer service, hygiene, and technique standards
- Trained and onboarded new nail technicians on salon procedures, hygiene protocols, and customer service standers
- Promoted services and seasonal offers to boost client retention and sales
Crew Member
Dunkin' Donuts
Valparaiso
09.2023 - 05.2024
- Delivered fast, accurate, and friendly service.
- Balanced front counter, drive-thru, and mobiles order during the busy hours
- Restocked inventory and supplies to ensure smooth daily operations
- Handled customer complaints and requests
- Collaborated with coworkers to meet team goals and maintain efficiency
Receptionist
Cosmo Nails Salon
Valparaiso
05.2023 - 09.2023
- Customer service & front desk hospitality
- Multitasking during peak business hours
- Appointment scheduling & calendar management
- Professional phone etiquette & call handling
- Maintaining cleanliness and organization of the front desk, lobby.
- Greeting clients and maintaining a welcoming, hygienic environment
Education
Associate of Science - Chemistry
Ivy Tech Community College of Indiana
Valparaiso, IN06-2027
High School Diploma -
Valparaiso High School
Valparaiso, IN06-2025
Skills
- Problem resolution
- Time management
- Appointment scheduling
- Decision-making
- Teamwork and collaboration
- Analytical thinking
- Adaptability and flexibility
Accomplishments
National Honor Society: Member [Valparaiso High School], [Valparaiso, Indiana]
March-2024
Science Olympiad: [Valparaiso High School], [Valparaiso, IN]
Regional 2024-2025: 4th placed
Regional 2023-2024: 4th placed
Student of the week: [Crown Point High School], [Crown Point, IN]
October - 2021
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Manager
Venus Spa Nails
10.2024 - Current
Crew Member
Dunkin' Donuts
09.2023 - 05.2024
Receptionist
Cosmo Nails Salon
05.2023 - 09.2023
Associate of Science - Chemistry
Ivy Tech Community College of Indiana
High School Diploma -
Valparaiso High School