N Goutham Praneeth

Delivered development and administrative support across ITSM and CSM aligning customizations with business requirements and adhering to platform standards.
Built and maintained Service Catalog items, Workflows, and Flow Designer flows to streamline service delivery and approval processes.
Implemented efficient, scalable logic using Client Scripts, Business Rules, Script Includes, and UI Policies to enhance platform functionality and user experience.
Customized standard (OOB) features with minimal modifications to ensure easy upgrades and long-term maintainability.
Defined and applied robust Access Control Rules (ACLs) to safeguard data and enforce role-based access restrictions across applications.
Developed email notifications, scheduled jobs, and automation scripts to optimize background operations and user communication.
Made UI improvements to the Service Portal by enhancing form layouts and widget behaviors for better usability.
Utilized the Automated Test Framework (ATF) to run automated test cases, ensuring release reliability and identifying regressions early.
Handled update set migrations and deployment processes across development, QA, and UAT environments efficiently.
Partnered with QA teams and business stakeholders to troubleshoot issues, gather input, and deliver stable, value-driven enhancements.
Developed and implemented Scripted REST API integrations with external platforms to enable secure, real-time data exchange and seamless system interoperability.

Platform Upgrades:

Played a key role in successful platform upgrades to Utah, Washington, and Yokohama releases by ensuring feature compatibility, performing thorough regression testing, and supporting smooth cutover with minimal disruption to services.

Key Achievements:

Played a key role in automating request and compliance processes, improving efficiency and reducing manual intervention.
Recognized for strong scripting skills, consistent delivery, and commitment to platform standards.
Supported team onboarding and created internal documentation to aid knowledge sharing and project continuity.